Job Description
– Custome Support Intern Internship | 6 Months Pune Job Title: Customer Success Intern

Experience:
6 months of relevant experience

Location:
Pune (Onsite) Duration: 6 Months

About the Role
We are looking for a proactive and customer-oriented Customer Success Intern to support our Customer Success team in managing client relationships, resolving queries, and ensuring a smooth customer experience. The ideal candidate should have good communication skills, a problem-solving mindset, and an interest in working with clients in a fast-paced FinTech/RegTech workplace.

Key Responsibilities
• Assist in managing customer relationships and maintaining regular communication with clients.
• Support client onboarding, product walkthroughs, and basic product demonstrations.
• Understand customer requirements and coordinate with internal teams to address queries and issues.
• Track customer concerns, follow up on pending tickets, and ensure timely resolution.
• Maintain customer records, interaction logs, and updates in CRM tools.
• Proactively follow up with customers to understand their experience, usage, and satisfaction levels.
• Identify opportunities to improve customer engagement and product adoption.
• Coordinate with Product, Technology, and Business teams to resolve customer issues.




• Assist in preparing customer reports, presentations, and account updates. Required Skills & Qualifications
• 6 months of experience in Customer Success, Customer Support, Client Servicing, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Basic understanding of CRM tools and MS Excel/Google Sheets.
• Ability to understand product functionalities and explain them to customers.
• Strong follow-up, coordination, and problem-solving skills.
• Willingness to learn and work in a dynamic startup environment. Good to Have
• Exposure to SaaS, FinTech, RegTech, or B2B technology products.
• Experience handling customer queries, onboarding, or support tickets.
• Familiarity with CRM platforms and ticketing tools. What We Are Looking ForSomeone who is:
• Customer-centric and solution-oriented.
• Proactive, organised, and detail-oriented.
• Comfortable interacting with clients and internal stakeholders.
• Accountable for follow-ups and closure of customer issues.
• Eager to learn about technology products and build a career in Customer Success.
• Interested candidates can apply with their updated resumes. Apply or send resumes at [email protected]

📌 Customer Support Intern (Pune)
🏢 Zoop
📍 Pune