Organisation: Crystal Eye Hospital

Location:
Mazgaon, Mumbai Employment Type: Full-time

Experience:
Freshers / Entry-Level Candidates About Crystal Eye HospitalCrystal Eye Hospital is a multi-speciality ophthalmic hospital located in Mazgaon, Mumbai, dedicated to providing comprehensive eye care and advanced surgical treatments. With a team of experienced ophthalmologists, modern diagnostic technology, and a patient-centric approach, we focus on delivering high-quality eye care across a wide range of ophthalmic conditions. Our emphasis on clinical excellence, personalised care, and efficient hospital operations makes Crystal Eye an excellent place for young professionals to begin their careers and gain practical experience in healthcare management.

About the Role
We are looking for enthusiastic, confident, and motivated fresh graduates, preferably from management backgrounds, to join our Patient Relationship Management team. This is an entry-level opportunity for individuals interested in building a career in healthcare management, patient relations, and hospital operations. The role involves interacting with patients, understanding their requirements, explaining treatment options recommended by doctors, coordinating with hospital departments, and ensuring a smooth patient experience. No prior hospital experience is required. Selected candidates will receive structured training in patient counselling, ophthalmic services, relationship management, and hospital processes.

Key Responsibilities
• Patient Counselling: Interact with patients, understand their needs and concerns, and guide them through their treatment journey.
• Treatment Planning:



Learn to explain doctor-recommended treatment options, surgical packages, and plans of care in simple, understandable language.
• Relationship Management: Build positive relationships with patients and their families through effective communication and personalised assistance.
• Patient Follow-ups: Communicate with patients, address queries, and assist with treatment decisions and surgery bookings.
• Financial Counselling: Help patients understand treatment estimates, available packages, payment options, and insurance-related processes.
• Interdepartmental Coordination: Work closely with doctors, optometrists, OT teams, billing, and other departments to ensure a seamless patient journey.
• CRM & Documentation: Maintain accurate records of patient interactions, counselling discussions, follow-ups, and treatment decisions. Eligibility Criteria
• Fresh graduates in any discipline from a recognised university.
• Preference will be given to candidates with qualifications in Management, Business Administration (BBA/BMS), Hospital Administration, Healthcare Management, Marketing, or related fields.
• Fresh diploma holders in Management, Business Administration, Hospital Administration, or related disciplines are also encouraged to apply.




• Candidates with up to 1–2 years of experience in customer service, sales, hospitality, relationship management, or healthcare may also be considered.
• No prior healthcare or hospital experience required.
• Strong communication skills and a willingness to learn are essential. Preferred Skills & Attributes
• Good verbal communication skills in English, Hindi, and/or Marathi.
• Confident and comfortable interacting with people.
• Empathetic, patient-centric approach.
• Good interpersonal and relationship-building skills.
• Willingness to learn patient counselling, treatment packages, and hospital processes.
• Basic computer proficiency and ability to learn CRM/EMR software.
• Valuable organisational skills and attention to detail.
• Ability to work in a fast-paced hospital environment.
• Willingness to coordinate with different departments and work as part of a team.
• A proactive attitude, eagerness to learn, and willingness to take responsibility.

What We Offer
• A strong starting point for fresh graduates looking to build a career in healthcare management.
• Structured training in ophthalmic services, patient counselling, CRM, and hospital processes.
• Hands-on experience in patient relationship management and hospital operations.
• Opportunities to interact with experienced medical professionals and hospital management.
• Exposure to communication, counselling, coordination, and relationship management.
• Professional development, mentorship, and career growth opportunities based on performance.

📌 Patient Relationship Manager (Mumbai)
🏢 Crystal Eye Hospital
📍 Mumbai