Company Description Mallar Media Ventures (MMV) is building India’s vinyl culture for a generation that grew up streaming but now wants to own the music that matters to them. The company collaborates with leading production houses in India and internationally to press vinyl editions of iconic soundtracks and songs, turning digital favorites into tangible records that listeners can collect and revisit. MMV operates at the intersection of music, physical media, and India’s growing analog revival, serving collectors and music enthusiasts who see vinyl as a deliberate way to own, not just consume, what they love. Headquartered in Greater Noida, India, MMV offers a creative, music-focused environment for people who want to help shape the future of vinyl in the country. Role Description This is a full-time, on-site Customer Service & Telecaller Executive role based in Noida. The role involves handling inbound and outbound calls, responding to customer inquiries about products, orders, and deliveries, and maintaining accurate records of interactions in the CRM or call logs. The executive will follow up with prospective and existing customers, resolve issues, escalate complex concerns when necessary, and ensure a positive, consistent customer experience. Day-to-day responsibilities also include coordinating with internal teams on customer requests, gathering feedback to improve service quality, and supporting sales and marketing campaigns through effective telecalling. Qualifications
• Candidates should possess strong Interpersonal Skills and a customer-focused mindset.
• Candidates should possess skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
• Candidates should possess capabilities in Customer Satisfaction and Customer Service Management to maintain service standards and improve experiences.




• Clear and confident spoken communication in English and Hindi; additional regional languages are an advantage.
• Previous experience in customer service, call center, telecalling, or retail support is preferred.
• Comfort using phone systems, basic computer applications, and CRM tools for logging and tracking customer interactions. Job snapshot Work mode Office-based, full time Working days Monday to Saturday Location Artha Mart, 610, Tech Zone 4, Greater Noida,201318

Working hours
9:30 am – 6:30 pm, Saturday Working Experience 1–3 years in outbound or inbound customer calling and sales conversion Salary Fixed + incentive

About the role
We are hiring a confident, English-fluent telecaller who can turn interest in vinyl and record players into confirmed orders. You will speak to music lovers, collectors and gifting customers, understand what they want, and guide them to the right record, player or bundle. MMV is building a multi-label vinyl platform for India and the diaspora, from film soundtrack editions to turntables. This role sits at the front line of that growth: every call is a brand moment, and every conversion is revenue.

Key responsibilities
• Call and follow up with leads from ad campaigns, website enquiries, WhatsApp and abandoned carts who have shown interest in vinyl or record players.
• Hold transparent, warm conversations in English (Hindi is a plus) to understand the customer's taste, budget and need: self-use, collection or gifting.
• Explain products accurately: vinyl editions, record players and turntables, speakers, accessories, pricing,



delivery timelines and offers.
• Handle objections on price, trust, delivery and "is it worth it", and close the sale on the call.
• Share payment links and order details, and confirm COD or prepaid orders.
• Recover abandoned carts and follow up on warm leads until they convert or are clearly lost.
• Upsell and cross-sell: a record with a player, a gift bundle, a second title.
• Record every call, outcome and next step in the CRM or lead sheet, the same day.
• Pass on customer feedback, common objections and product requests to the Marketing team.
• Support order-related queries and escalate delivery or product issues to the right person. What we are looking forMust have
• 1–3 years of experience in customer calling, telesales or inside sales, ideally in D2C, e-commerce, music, electronics or lifestyle products.
• Excellent spoken English: clear, confident, natural and persuasive on the phone.
• Proven ability to convert leads into sales, with a record you can speak about.
• Genuine interest in music, vinyl or audio gear. You should enjoy talking about it.
• Comfort with CRM tools, Excel or Google Sheets, and WhatsApp for business.
• Patience, good listening skills and a polite, professional tone, even with difficult customers.
• Graduate in any discipline. Willing to work from the office Monday to Saturday. Good to have
• Knowledge of record players, turntables, speakers or hi-fi audio.
• Hindi fluency, plus a regional language.
• Experience handling Customer queries confirmation and cart recovery.
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• Experience with premium, gifting or collectible products.
• Ability to work on-site in Noida, manage time efficiently, and handle high call volumes with professionalism.
• Minimum high school diploma; a bachelor’s degree in any discipline is an added advantage.

📌 Customer Service (Noida)
🏢 Mallar Media Ventures(MMV)
📍 Noida