Role: Associate Program Manager

Location:
Bangalore, India / Hybrid Scope: 70% Jira Platform Administration & Architecture / 30% Scrum & Agile Delivery Facilitation Department: PMO What you’ll do We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better. As an Associate Program Manager at MiQ, you will own the governance, configuration, and continuous improvement of our Atlassian Cloud setting while helping delivery squads work with greater clarity, consistency, and predictability. This is a high-impact role that combines deep technical ownership of Jira Software, Jira Service Management (JSM), and Confluence Cloud with hands-on Scrum facilitation. You will partner with teams across DnA, Engineering, Product, and Operations to build scalable ways of working, improve delivery visibility, and enable effective cross-functional collaboration. Jira platform administration and architecture — 70% Configuration, architecture, and platform hygiene
• Own the end-to-end configuration of Jira Software, Jira Service Management, and Confluence Cloud.
• Design, build, and maintain workflows, transitions, validators, conditions, post-functions, screen schemes, custom fields, and issue types.
• Configure and manage JSM service desks, request catalogs, customer portals, queues, SLA timers and calendars, and knowledge-base integrations.
• Regularly review custom fields, schemes, boards, and configurations to maintain a clean, scalable, and high-performing platform. Automation, integrations, and tooling
• Design, deploy, and maintain Jira Automation rules that reduce manual effort, standardize handoffs, and synchronize ticket states across teams.
• Maintain and enhance integrations across MiQ’s enterprise toolchain, including Okta, Slack, GitHub or Bitbucket, webhooks, and REST API connections.
• Use Atlassian REST APIs and scripting to support bulk updates, compliance audits, reporting, and custom data synchronization. License, storage, and security governance
• Monitor Atlassian Cloud storage, manage attachment lifecycles, archive aged projects and tickets, and run regular cleanup routines.
• Audit users and licenses to optimize tier usage and de-provision inactive accounts.
• Enforce role-based access controls, manage vendor and external-user permissions, and support adherence to ISO and SOC 2 compliance requirements. Dashboards and reporting
• Build advanced JQL filters, shared agile dashboards, and cross-project views that give leadership and team managers clear delivery visibility. AI-enabled efficiency at scale
• Identify and implement practical use cases for Atlassian AI capabilities, including Rovo, to improve knowledge discovery, ticket triage, request routing, summarization, and self-service across teams.
• Establish appropriate data, access, and governance guardrails for AI-enabled workflows, and measure adoption, time saved, and service-quality improvements. Scrum and agile delivery facilitation — 30% Sprint ceremonies and cadence
• Facilitate sprint planning,



helping squads define sprint goals, estimate stories, and commit to realistic backlogs based on historical capacity.
• Run focused daily stand-ups that surface progress, risks, and dependencies.
• Coordinate sprint reviews and demos with Product Owners and business stakeholders.
• Facilitate retrospectives, translate insights into actionable improvements, and track follow-through across delivery cycles. Backlog health and blocker removal
• Partner with Product Owners and Squad Leads to maintain healthy backlogs and ensure work meets the Definition of Ready, including clear acceptance criteria.
• Identify, track, and remove delivery blockers, process dependencies, and cross-squad bottlenecks.
• Champion agile practices, team accountability, and adherence to the Definition of Done. Agile analytics and delivery metrics
• Track and present delivery metrics such as sprint velocity, burndown and burnup, cumulative flow, cycle time, and lead time.
• Use Jira’s native agile reports to provide data-driven visibility into capacity, predictability, and sprint health. Who are your stakeholders? The Associate Program Manager’s internal customers/stakeholders include:
• Teams across DnA, Engineering, Product, and Operations: the role partners with these teams to build scalable ways of working, improve delivery visibility, and enable effective cross-functional collaboration. What you’ll bring
• 6+ years of experience managing Atlassian Cloud, including Jira and Confluence, together with hands-on Scrum-team and agile-delivery facilitation experience.
• Strong technical expertise in Jira Cloud configuration, scheme architecture, JSM portals and SLAs, and Jira Automation.
• Practical mastery of Scrum and Kanban, sprint estimation, capacity planning, and board management.
• High proficiency in JQL, dashboard design, and agile reporting analytics.
• Strong stakeholder-management and facilitation skills, with the ability to lead meetings, resolve friction, and influence continuous improvement.
• Working knowledge of Okta or SAML-based SSO, user provisioning, and role-based permissions. Valuable to have
• Atlassian certification such as ACP-120, ACP-620, or ACP-420.
• Agile or Scrum certification such as PSM I, PSM II, CSM, or PMI-ACP.
• Experience with Atlassian Marketplace apps such as ScriptRunner, Advanced Roadmaps / Plans, or Tempo.
• Experience in data, analytics, digital marketing, or SaaS environments. How success will be measured
• Jira platform reliability and hygiene: dependable platform operations, timely administration support, healthy storage headroom, and a lean scheme and field architecture.
• Sprint predictability and delivery: strong sprint-goal attainment, a stable velocity,



and reduced sprint spillover; the target Say/Do ratio is 85% or higher.
• Blocker resolution speed: timely surfacing, resolution, or escalation of cross-team dependencies and impediments.
• Agile hygiene: accurate estimates, timely status updates, and well-maintained Jira backlogs and boards. We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ. If you have a passion for the role, please still apply. What impact will you create?
• You will improve the reliability, scalability, and governance of MiQ’s Jira, JSM, and Confluence platforms.
• You will enable delivery teams to work with greater clarity, consistency, and predictability through effective Agile practices.
• You will improve sprint predictability by strengthening planning, backlog quality, capacity visibility, and delivery tracking.
• You will help remove cross-team blockers, manage dependencies, and improve collaboration across DnA, Engineering, Product, and Operations.
• You will reduce manual effort through Jira Automation, integrations, REST APIs, and practical Atlassian AI use cases such as ROVO.
• You will provide leadership with actionable delivery insights through JQL filters, dashboards, and metrics such as velocity, cycle time, and lead time. What’s in it for you? Our Center of Excellence is the very heart of MiQ, and it’s where the magic happens. It means everything you do and everything you create will have a huge impact on our entire global business. MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. Values Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do
- no matter how big or small.
• We do what we love
- Passion
• We figure it out
- Determination
• We anticipate the unexpected
- Agility
• We always unite
- Unite
• We dare to be unconventional
- Courage Benefits Every region and office has specific perks and benefits, but every person joining MiQ can expect:
• A hybrid work environment
• New hire orientation with job-specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives.
• Employee resource groups are designed to connect people across all MiQ regions, drive action, and support our communities. Apply today Equal Opportunity Employer

📌 Jira Administrator (Bengaluru)
🏢 MiQ
📍 Bengaluru