Job Description
Vice President (VP) – Healthcare Revenue Cycle Management Experience
- 18+ years Location
- Mumbai & Hyderabad 1. Role Purpose The Vice President (VP) – Healthcare Revenue Cycle Management is responsible for providing strategic and operational leadership across the RCM business, with end-to-end accountability for financial performance, operational excellence, customer relationships, and business transformation. The role requires a combination of deep healthcare RCM domain expertise, strong financial acumen, analytical capabilities, and executive-level customer engagement skills. The AVP will translate business and operational data into strategic insights, identify opportunities to improve profitability and operating efficiency, and lead cross-functional initiatives that deliver measurable business outcomes. As a strategic partner to customers and internal leadership, the AVP will drive a culture of accountability, continuous improvement, innovation, and customer-centricity while ensuring alignment between business objectives, operational execution, and long-term growth. 2.

Key Responsibilities
A. Strategic Business Leadership
• Define and execute business strategies aligned with organizational goals, customer priorities, financial commitments, and growth objectives.
• Maintain a comprehensive understanding of the healthcare RCM landscape, industry trends, payer dynamics, reimbursement practices, and emerging technology opportunities.
• Translate strategic priorities into actionable business plans with clear outcomes, ownership, timelines, and performance measures.
• Provide strategic direction to leadership teams and influence decisions that strengthen business performance and competitive positioning. B. P&L; Management and Financial Performance
• Own the financial health of the assigned business portfolio, including revenue, operating costs, contribution margins, profitability, and budget adherence.
• Develop a strong understanding of financial drivers and their relationship to operational performance, productivity, quality, and customer commitments.
• Lead budgeting, forecasting, financial reviews, variance analysis, and financial risk mitigation.
• Identify opportunities to optimize cost structures, improve resource utilization, enhance margins, and strengthen operating leverage.
• Evaluate the financial implications of business decisions, process changes, technology investments, and customer-specific requirements.
• Establish accountability for financial outcomes and ensure corrective actions are implemented to address performance gaps. C. Healthcare Revenue Cycle Domain Leadership
• Provide strategic oversight across the healthcare revenue cycle, including patient access, eligibility verification, charge capture, medical coding, billing, payment posting,



accounts receivable, denial management, and underpayment recovery.
• Identify opportunities to reduce revenue leakage, improve reimbursement outcomes, accelerate cash flow, and strengthen revenue integrity.
• Evaluate operational and financial performance against relevant RCM benchmarks, payer requirements, and industry best practices.
• Guide teams in resolving complex process challenges and improving end-to-end revenue cycle effectiveness.
• Advise customers on improvement opportunities that align operational interventions with measurable financial and business outcomes. D. Business Analytics and Performance Insights
• Establish a data-driven operating culture by leveraging financial, operational, quality, and customer performance data.
• Analyze trends, patterns, and underlying performance drivers to identify opportunities, emerging risks, and root causes.
• Translate complex data into actionable business insights, strategic recommendations, and measurable improvement plans.
• Establish executive dashboards and performance scorecards covering financial health, operational effectiveness, customer outcomes, and transformation benefits.
• Develop compelling business narratives that connect operational performance to financial impact and customer value.
• Use forward-looking indicators and scenario analysis to anticipate business challenges and guide proactive decision-making. E. Executive Customer Engagement and Value Realization
• Build and maintain strategic relationships with customer executives and key decision-makers.
• Understand customer business models, financial priorities, operational challenges, and strategic objectives.
• Lead executive business reviews and position recommendations through a consultative, insight-led, and value-oriented approach.
• Articulate business performance through clear storytelling, supported by data, root-cause analysis, financial implications, and proposed actions.
• Influence customer decisions by demonstrating the business case, expected benefits, risks, and implementation requirements of recommended initiatives.
• Proactively manage escalations, strengthen customer confidence, and drive measurable value realization and long-term partnership growth. F. Operational Excellence and Productivity Transformation
• Drive continuous improvement across operations by identifying opportunities to improve productivity, quality,



turnaround time, resource utilization, and cost efficiency.
• Evaluate operating models, workflow design, capacity, spans of control, and resource allocation to improve delivery effectiveness.
• Sponsor process standardization, reengineering, and best-practice adoption across teams and customer portfolios.
• Establish measurable efficiency targets and ensure improvements translate into sustainable financial and operational benefits.
• Challenge existing practices and promote innovative approaches to improving business performance without compromising quality, compliance, or customer experience. G. Governance, Controls, and Risk Management
• Establish robust governance frameworks for monitoring financial performance, service delivery, customer commitments, quality, compliance, and operational risks.
• Review business performance, control effectiveness, and process adherence to identify gaps and areas requiring intervention.
• Lead structured business reviews, root-cause discussions, and corrective action planning with clear accountability.
• Ensure action plans address underlying causes rather than symptoms and are monitored through successful closure.
• Provide guidance to leadership teams on risk mitigation, escalation management, control improvements, and performance recovery.
• Promote a culture of ownership, transparency, and disciplined execution. H. Cross-Functional Leadership and Organizational Alignment
• Drive alignment across Operations, Quality, Training, Workforce Management, Finance, Analytics, Technology, Human Resources, and Client Management.
• Establish effective calibration mechanisms to ensure consistency in process execution, performance expectations, quality standards, and customer commitments.
• Resolve cross-functional dependencies and systemic workflow challenges that affect operational and financial outcomes.
• Align teams around common business objectives and facilitate effective collaboration across organizational boundaries.
• Develop leadership capability, strengthen accountability, and build a performance-oriented culture across the business. I. Technology, Automation, and Digital Transformation
• Identify and prioritize technology opportunities across the RCM value chain, including automation, artificial intelligence, advanced analytics, workflow optimization, and system integration.
• Partner with technology and transformation teams to assess business requirements, solution feasibility, implementation risks, and expected returns.
• Sponsor technology-enabled transformation initiatives that improve productivity, reduce manual effort, enhance accuracy, and strengthen controls.
• Build business cases for technology investments and evaluate perks

📌 Vice President (Hyderabad)
🏢 IKS Health
📍 Hyderabad