Job Opening: Call Center Executive (Counseling & Sales)

Location:
ITM Group of Institutions, Navi Mumbai Phone: 86574 54935 Email: [email protected]

Perks:

- 3 Paid Leaves per Month
- Provident Fund (PF)
- Mediclaim
- Gratuity

Job Description
We are looking for a dedicated and driven Call Center Executive to join our Counseling & Sales team. The role primarily involves handling inquiries, providing guidance to prospective students, and converting leads into enrollments.

Key responsibilities
include: Counseling & Query Handling:
- Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions.
- Provide detailed information about courses, programs, and admissions, addressing prospective students' needs. Lead Generation & Follow-Up:
- Generate leads through calls and emails by promoting the institutions offerings.




- Follow up with prospective students to ensure they have the necessary information and encourage them to apply. Tele-Counseling & Database Management:
- Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs.
- Maintain and update the CRM system with all relevant student details and follow-up information. Sales & Target Achievement:
- Convert leads into enrollments and work towards achieving monthly and quarterly sales targets.
- Regularly monitor and report on sales performance and key metrics. Collaboration with Teams:
- Collaborate with the marketing and admissions teams to meet lead generation and conversion goals.
- Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.

📌 Urgent Opening: Call Centre Executive (Mumbai)
🏢 Itm Edutech Training
📍 Mumbai