## Job highlights
-

Experience:
3
- 5 years preferred. As a Technical Engineer
- Privacy Automation at OneTrust,you will be a key enabler of customer success by helping users overcome product-related challenges through focused,high-quality Ask the Expert sessions
- Prior experience as a OneTrust Implementation Consultant or Support Engineer,or in a customer-facing role involving direct OneTrust platform usage. ### Job Summary Job Title: Customer Success Engineer
- Privacy Automation

Location:
Bengaluru, India

Experience:
3
- 5 years preferred As a Technical Engineer
- Privacy Automation at OneTrust, you will be a key enabler of customer success by helping users overcome product-related challenges through focused, high-quality Ask the Expert sessions. These sessions provide hands-on troubleshooting, guidance, and configuration support to customers across our platform. Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs. You will bring product expertise, strong communication skills, and a calm, customer-first mindset to every interaction. While this role is primarily reactive and tactical in nature, it plays a critical role in ensuring positive customer outcomes. In addition to delivering sessions, CSEs contribute reusable content such as knowledgebase articles, blog posts, and video tutorials to support scalable enablement. This position is an ideal stepping stone for those looking to grow into more strategic, consultative roles within the Customer Success Architecture team. ### Responsibilities




- Deliver 1:1 Ask the Expert sessions with customers focused on resolving issues, clarifying product behavior, and answering how-to questions across one or more OneTrust solution domains
- Privacy Automation and/or Data & AI governance modules.
- Translate customer challenges into actionable guidance, empowering users to configure, troubleshoot, and move forward confidently.
- Stay calm and professional under pressure, especially when working with frustrated or time-sensitive customers.
- Build trusted working relationships with customer users and administrators through empathy, product knowledge, and clear communication.
- Partner with TAs, Support, Product, and Enablement teams to relay customer insights and improve internal processes.
- Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements.
- Prior experience as a OneTrust Implementation Consultant or Support Engineer, or in a customer-facing role involving direct OneTrust platform usage.
- Candidates without OneTrust experience must demonstrate expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly.
- Experience in a technical customer-facing role such as Customer Success, Support Engineering,



Qualified Services, or Solutions Consulting.
- Familiarity with cloud-based software platforms and enterprise SaaS workflows.
- Strong product troubleshooting and problem-solving skills.
- Excellent written and verbal communication, with the ability to simplify complex topics.
- Customer-first mindset with high emotional intelligence and empathy.
- Ability to multitask, prioritize, and manage time across multiple engagements.
- Comfortable collaborating cross-functionally with CSAs, Support, and Product teams. ### Growth Path This role offers the opportunity to deepen your product and customer engagement expertise on the path toward more strategic positions within the Technical Advisory team, such as Technical Architects. ### Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. ### Skills & Attributes
- OneTrust experience (preferred) or demonstrated expertise in a comparable platform (e.g., GRC, privacy, data governance, consent management) with proven ability to ramp quickly. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Experience Professional (Bengaluru)
🏢 OneTrust
📍 Bengaluru