## Job highlights
- Shift Timings: 09:30 AM to 06:30 PM (with flexible start time,up to 10:30 AM)
- Requirement
-

Experience:
5+ . ### Job Title Senior IT Support Engineer ### Job Details
- Requirement; 1
-

Experience:
5+
-

Location:
Andheri East
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Job Type
Permanent
- Work Mode: In office (Work from Office)
- Work Schedule: 5 days a week (Monday to Friday)
- Weekends Off: Saturday and Sunday
- Shift Timings: 09:30 AM to 06:30 PM (with flexible start time, up to 10:30 AM) ### Responsibilities #### A. End-User IT Support
- Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows operating systems, Microsoft Office applications, email, VPN, and connectivity issues.
- Diagnose and resolve hardware, software, and operating system problems.
- Support employees with technical issues through tickets, email, phone, and remote support tools.
- Escalate complex issues to the appropriate teams and ensure timely resolution. #### B. Active Directory and User Management
- Create, modify, disable, and manage user accounts in Active Directory.
- Manage password resets, account lockouts, group memberships, and access permissions.
- Configure and troubleshoot Group Policy Objects (GPOs).
- Manage DNS, DHCP, LDAP, and domain-joining issues.
- Support user onboarding, offboarding, and access revocation processes. #### C. Network and Infrastructure Support
- Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
- Support switches, routers, firewalls, access points, and network cabling.
- Configure IP addresses, DNS settings, VLAN access,



and network shares as authorized.
- Monitor network and server availability and escalate outages promptly.
- Coordinate with internet service providers and network vendors to resolve connectivity issues. #### D. Server and System Administration
- Provide basic administration and troubleshooting for Windows and Linux servers.
- Monitor server availability, disk space, system performance, and event logs.
- Manage file shares, folder permissions, and centralized storage access.
- Support server patching, software installation, and routine maintenance.
- Assist with backup monitoring, restoration requests, and disaster recovery activities. #### E. IT Asset and Inventory Management
- Maintain accurate records of laptops, desktops, monitors, printers, servers, and other IT assets.
- Update the asset management system and internal asset registers for all allocations, transfers, and returns.
- Ensure asset details are recorded before issuing equipment to employees.
- Manage laptop issuance, collection, replacement, repair, and disposal processes.
- Track warranty details, hardware lifecycle, software licenses, and AMC renewals.
- Conduct periodic physical asset verification and reconcile discrepancies. #### F. Endpoint Security and Device Management
- Manage endpoint antivirus, EDR, MDM, and device compliance in coordination with the security team.
- Ensure operating systems and applications are patched regularly Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior IT Support Professional (Mumbai)
🏢 Prisma Global
📍 Mumbai