Location: Pune, India
Reports to: Chief Financial Officer
Entity: Global Business Services India entity
Leadership level: Vice President
Work model: India-based, supporting US operations
Direct reports: Functional leaders across Payroll Operations, Finance and Accounting, HR Operations, Business Operations, and IT Support

Role purpose

The Vice President, Global Business Services India will establish, lead and scale a US-focused Global Business Services centre in India.

The centre will provide high-quality, secure and controlled payroll administration, finance and accounting, HR operations, business operations, and IT support services for US and its US consultant population.

The Vice President will be accountable for building a service-oriented organization that delivers transaction accuracy, robust financial and operational controls, measurable service levels, process standardization, automation, audit readiness, business continuity and continuous improvement.

The role reports to the Chief Financial Officer and will work closely with US Finance, Payroll, HR, Legal, Compliance, Information Security, Technology, Internal Audit and Operational leadership.

Key accountabilities

1. Build and lead the India GBS organization

- Establish the operating model, leadership structure and functional teams for the India GBS centre.
- Build a multi-year transition and capability roadmap covering Payroll, Finance and Accounting, HR Operations, Business Operations and IT Support.
- Recruit, develop and retain functional leaders and specialist talent.
- Define the GBS organization structure, span of control, workforce plan and succession pipeline.
- Create a culture of service ownership, accuracy, control discipline, accountability and continuous improvement.
- Scale the centre in line with approved business cases, assessed process readiness and risk tolerance.
- Ensure that growth does not outpace documentation, controls, technology access, management capacity or quality assurance.

2. Service delivery and operational performance

- Own the delivery of services transferred to or established within the GBS centre.
- Define clear service catalogues, process ownership, service-level agreements and operational-level agreements.
- Establish measurable standards for accuracy, turnaround time, responsiveness, productivity, backlog, exception rates and stakeholder satisfaction.
- Implement tiered governance covering daily operations, weekly service reviews, monthly performance reviews and quarterly executive reviews.
- Ensure root-cause analysis and corrective action for material errors, control failures and recurring service issues.
- Maintain effective escalation paths for time-sensitive payroll, finance, HR and IT incidents.
- Ensure that every process has a designated US business owner, India process owner, control owner and escalation owner.

3. Payroll and US consultant administration

- Lead the India-based delivery of approved US consultant payroll-support processes.
- Oversee payroll-input validation, time and expense administration, exception management, reconciliation, reporting and issue resolution.
- Ensure appropriate segregation between payroll input, validation, authorization, funding and payment release.
- Establish controls over changes to consultant master data, compensation information, banking details, time records and employment status.
- Ensure payroll exceptions are escalated promptly to authorized US Payroll, HR, Finance or Legal stakeholders.
- Maintain documented evidence of reconciliations, approvals and corrective actions.
- Ensure that final payroll authorization, payroll funding, tax remittance and legally reserved employer decisions remain with the appropriate US entity or authorized US provider, unless a different model has been formally approved by Legal and Finance.

4. Finance and accounting operations

- Lead the execution of approved finance and accounting processes, which may include:
- accounts payable and receivable support;
- general ledger support;
- journal preparation;




- balance-sheet reconciliations;
- consultant-related billing and accrual support;
- cash application;
- management reporting;
- financial close support;
- master-data administration;
- expense administration; and
- financial analysis and reporting support.

- Maintain clear segregation of duties across vendor setup, transaction processing, journal preparation, approval and payment.
- Partner with the US Controller and Finance leaders to strengthen close quality, reconciliation discipline and transaction-level controls.
- Ensure completeness, accuracy, timeliness and traceability of financial information processed by the centre.
- Support internal and external audits and maintain an evidence-ready control environment.
- Identify and resolve recurring leakage, aging, manual adjustment and reconciliation issues.
- Ensure that accounting judgments, policy decisions, statutory certifications and final approvals remain with appropriately authorized personnel.

5. HR operations

- Lead approved HR operational services for the US consultant population.
- Oversee onboarding and offboarding administration, employee-data management, document administration, case management, reporting and workflow support.
- Establish controls for the creation, amendment, access, retention and deletion of workforce records.
- Ensure prompt escalation of sensitive employee matters to authorized US HR, Employee Relations or Legal personnel.
- Maintain clear boundaries between administrative execution and legally reserved employment decisions.
- Ensure the India team does not independently determine disciplinary action, termination, accommodation, worker classification, benefits eligibility, compensation exceptions or interpretations of US employment law.
- Partner with US HR to improve consultant experience without weakening legal, policy or control requirements.

6. IT and service-support operations

- Lead the approved scope of IT support for US consultants and enterprise users.
- Establish effective L1 support, request fulfilment, ticket management, application support and authorized access-administration processes.
- Define escalation paths to US infrastructure, identity, application, information-security and cybersecurity teams.
- Ensure that access is provisioned only on approved requests and according to role-based access principles.
- Maintain controls over privileged access, employee onboarding and offboarding, device support and security incidents.
- Monitor ticket volumes, response times, resolution rates, repeat incidents, aging and user satisfaction.
- Ensure that the GBS IT-support model does not create conflicting ownership with IDC workplace technology or India-site IT responsibilities.
- Coordinate shared technology dependencies through documented agreements rather than informal cross-entity support.

7. Controls, compliance and audit readiness

- Establish and maintain an enterprise-grade internal-control environment across all GBS functions.
- Partner with the CFO, Controller, Internal Audit, Legal, Compliance, Information Security, Privacy and HR leadership.
- Maintain documented process maps, standard operating procedures, risk and control matrices, approval limits and evidence-retention standards.
- Support applicable SOX and internal-control requirements where the transferred processes fall within the relevant control environment.
- Establish maker-checker controls, role-based access, periodic access reviews and segregation-of-duties monitoring.
- Ensure observations from audits, control testing and operational incidents are remediated within agreed timelines.
- Escalate any material control failure, suspected fraud, data incident,



payroll error or regulatory concern immediately.
- Protect whistleblower independence and ensure concerns are referred through authorized channels without retaliation.

8. Data privacy, confidentiality and information security

- Ensure that US consultant, payroll, HR, financial and technology data is processed only for authorized purposes.
- Implement controls covering:
- data classification;
- least-privilege access;
- privileged-access management;
- secure data transmission;
- audit logging;
- retention and deletion;
- incident reporting;
- vendor access;
- business continuity; and
- recovery testing.

- Ensure the GBS entity is formally included in the applicable security, privacy, risk and audit perimeter.
- Partner with US and India Legal and Privacy teams on intragroup processing terms and cross-border data requirements.
- Ensure the GBS team does not access IDC employee, client or delivery data unless specifically authorized for a documented business purpose.

9. Process transformation and automation

- Identify opportunities to simplify, standardize and automate high-volume business processes.
- Develop business cases based on measurable improvements in accuracy, control, cycle time, productivity and user experience.
- Use workflow, analytics, AI and automation responsibly, with appropriate approvals, testing, access controls and human review.
- Avoid automation of material financial, payroll or employment decisions without defined control ownership.
- Build process intelligence and operational dashboards to identify exceptions, bottlenecks and control deterioration.
- Create a disciplined transformation portfolio rather than a collection of ungoverned automation initiatives.
- Ensure process ownership and controls are stabilized before major automation is introduced.

10. Financial stewardship

- Own the GBS India operating plan, annual budget, workforce plan and cost-management program.
- Establish transparent unit economics for each service line.
- Work with Tax and Finance on cost-pool definitions, allocation keys and transfer-pricing requirements.
- Ensure the services performed align with the intercompany agreement and invoicing model.
- Monitor productivity and cost-to-serve without compromising control effectiveness or service quality.
- Prepare investment cases for technology, capacity, transition and automation initiatives.
- Ensure proper treatment of transition, pass-through, shared-service and one-time costs.

11. Stakeholder and executive management

- Serve as the principal India-based executive for the GBS entity.
- Build trusted relationships with the CFO and US functional leaders.
- Provide concise, transparent executive reporting on performance, risk, controls, capacity and transformation.
- Proactively communicate material issues, rather than allowing operational risks to remain hidden within functional teams.
- Facilitate timely resolution of cross-functional issues involving Finance, HR, Payroll, IT, Operations, Legal and Compliance.
- Represent the GBS entity in executive, board, audit and governance forums as required.
- Maintain clear accountability for GBS outcomes while respecting functional and statutory decision rights retained in the US.

12. India entity leadership

- Lead the GBS entity in accordance with its board-approved mandate and delegated authority.
- Work with the entitys board, Company Secretary, Legal, Finance, Tax and external advisers to maintain corporate compliance.
- Ensure appropriate governance over employment, payroll, taxation, statutory filings, banking, contracts, workplace obligations and internal policies.
- Build an India-compliant employment framework for GBS employees.
- Ensure local policies align with applicable Indian labour, employment and workplace requirements.
- Exercise only those statutory and contractual authorities formally assigned to the role.
- Recognize that reporting to the CFO does not replace the responsibilities of the Indian companys board or its designated statutory officers.

📌 Vice President Operations (Pune)
🏢 Kforce
📍 Pune