- Support JIVS BOD, JIVS Data Transfer, and JIVS Web Application components.
- Perform document and content archiving activities from SAP/S4 HANA systems.
- Assist in SAP-JIVS integration activities and transactional data analysis.
- Support migration activities within the JIVS environment.
- Troubleshoot archival processing, indexing, and retrieval issues.
- Provide L2/L3 application support for production incidents and service requests.
- Monitor application health using Azure Monitor and server monitoring tools.
- Analyze root causes and support problem management activities.
- Work with ServiceNow for incident, change, and request management.
- Participate in on-call and production support rotations as required.
- Develop and execute SQL queries for reporting and analysis.
- Manage database objects including tables and indexes.
- Support patch deployments and database maintenance activities.
- Assist in resolving performance-related issues.
Additional Responsibilities
- Advanced conceptual understanding of at least one programming language.
- Advanced conceptual understanding of one database and one Operating System.
- Understanding of Software Engineering with practice in at least one project.
- Ability to contribute in medium to complex tasks independently.
- Exposure to Design Principles and ability to understand Design Specifications independently.
- Ability to run Test Cases and scenarios as per the plan.
- Ability to accept and respond to production issues and coordinate with stakeholders.
- Valuable understanding of SDLC.
- Analytical abilities.
- Logical thinking.
- Awareness of latest technologies and trends.