Role & responsibilities

Core Role Responsibilities

- Incident & Problem Management: Provide L2/L3 production support, coordinate resolution for Severity 13 client outages, drive service restoration, and execute Post Incident Reviews (PIR/RCA) to identify root causes and preventive actions.
- Site Reliability Engineering (SRE): Apply SRE principles to mainframe applications and batch workloads, focusing on system reliability, resiliency, automation, observability, monitoring, and proactive alerting.
- Release & Change Management: Collaborate with development, infrastructure, and risk teams to ensure seamless software deployments, production releases, audit walkthroughs, change management, and risk assessments.
- Architecture & Modernization: Contribute to enterprise architecture and mainframe modernization initiatives by supporting legacy application transformation, application re-architecture, API enablement, batch modernization, and integration with distributed and cloud-native platforms.
- Solution Design & Integration: Partner with enterprise architects and engineering teams to design scalable, secure, and resilient solutions, enabling integration between mainframe and distributed applications using APIs, messaging platforms, and event-driven architectures.
- Automation & DevOps: Drive operational excellence through automation of production support activities, CI/CD enablement, Infrastructure as Code (IaC),



and implementation of observability and monitoring solutions.

Typical Requirements

- Experience:9–12 years of IT experience with a strong background in Run-the-Bank (RTB), enterprise production support, application support, or architecture within the banking and financial services domain.
- Technical Stack: Strong expertise in COBOL, JCL, DB2, CICS, VSAM, and IBM Mainframe technologies. Experience with scheduling tools (e.g., Control-M), IBM utilities, and ITIL-based service management. Strong experience in managing applications on both Legacy Mainframe and Open Systems Java environment. Experience in Mainframes and Java technologies.
- Architecture & Modernization: Experience or exposure to application modernization, legacy transformation, enterprise architecture, API enablement, hybrid cloud integration, microservices, container platforms (OpenShift/Kubernetes), and cloud platforms (AWS, Azure, or GCP) is preferred.
- DevOps & Observability: Familiarity with CI/CD pipelines, Git, Jenkins/Azure DevOps, automation frameworks, and monitoring/observability tools such as Splunk, Dynatrace, AppDynamics, or similar solutions is an advantage.
- Soft Skills: Solid analytical, crisis management, stakeholder management, communication, and problem-solving skills with the ability to operate effectively in 24x7 enterprise production environments and collaborate with cross-functional teams.

Preferred candidate profile

📌 Mainframe support (Hyderabad)
🏢 DynPro
📍 Hyderabad