We are looking for an experienced Zoom Contact Center Specialist with 3–6 years of contact center development experience and hands-on expertise in Zoom Contact Center implementation, configuration, integration, and production support.

The ideal candidate should have strong knowledge of contact center workflows, Flow Designer, queues, skills-based routing, agent profiles, and digital communication channels. The candidate should also possess working programming knowledge in JavaScript, Python, or Ruby, along with experience in API integrations and iPaaS platforms such as Workato.

This role requires someone who can independently support a live production contact center setting while simultaneously handling ongoing development, enhancements, integrations, and troubleshooting activities.

Key Responsibilities1. Zoom Contact Center Development & Configuration

- Configure, develop, and maintain Zoom Contact Center solutions.
- Work extensively with Zoom Contact Center Flow Designer.
- Configure and manage queues, skills-based routing, and agent profiles.
- Develop and optimize contact center workflows to improve operational efficiency.
- Support contact center platform enhancements and ongoing maintenance.

2. Integration & API Development

- Develop and maintain integrations using Workato or comparable iPaaS platforms.
- Work with REST APIs, JSON, and Webhooks for system integrations.
- Troubleshoot API and integration-related issues.
- Build and maintain integrations between Zoom Contact Center and other enterprise applications.
- Ensure seamless data exchange across integrated platforms.

3. Digital & Asynchronous Channel Management

- Implement and support digital and asynchronous contact center channels, including:
- Work Items
- Email
- Ticketing Systems
- Chat
- Configure and maintain workflows for digital customer interactions.
- Ensure smooth routing and handling of customer interactions across multiple channels.

4. Production Support & Troubleshooting

- Provide ongoing support for live production contact center platforms.




- Monitor system performance and troubleshoot production issues.
- Identify root causes and implement appropriate solutions.
- Handle production incidents while continuing development and enhancement activities.
- Ensure platform stability, reliability, and operational continuity.

5. Programming & Database Management

- Use JavaScript, Python, or Ruby for scripting and development activities.
- Work with SQL for basic database queries and data analysis.
- Write SQL queries involving joins, aggregations, and date-based filtering.
- Support data validation and troubleshooting activities.

Required Skills & Experience
- 3–6 years of overall contact center development experience.
- Minimum 3 years of hands-on contact center development experience.
- At least 1 year of experience supporting a live production contact center platform.
- Hands-on experience with Zoom Contact Center, particularly:
- Flow Designer
- Queues
- Skills-Based Routing
- Agent Profiles
- Working proficiency in at least one programming language: JavaScript, Python, or Ruby.
- Experience with Workato or a comparable iPaaS/integration platform.
- Positive understanding of REST APIs, JSON, Webhooks, and API integrations.
- Experience troubleshooting API and integration-related issues.
- Knowledge of digital/asynchronous contact center channels such as Work Items, Email, Ticketing, and Chat.
- Basic SQL knowledge, including queries, joins, aggregations, and date filtering.
- Proven ability to support production systems while simultaneously working on development and enhancement activities.

Key Competencies
- Zoom Contact Center Configuration & Development
- Flow Designer & Workflow Management
- Queue Configuration & Skills-Based Routing
- Agent Profile Management
- API & Integration Development
- Workato / iPaaS
- JavaScript / Python / Ruby
- REST APIs, JSON & Webhooks
- Digital Contact Center Channels
- SQL & Data Validation
- Production Support & Troubleshooting

Qualified candidates must have genuine hands-on Zoom Contact Center experience and exposure to live production support.

📌 Zoom Contact Center Specialist (Gurugram)
🏢 Cibronix Software
📍 Gurugram