Technical Writing Expertise

 Translate complex technical information into clear, concise, and user-friendly documentation.

 Strong understanding of technical writing standards, document structures, terminology management, and content architecture.

 Excellent written, verbal, organizational, project management, and stakeholder communication skills.

 Experience collaborating with cross-functional and global teams.

 Ability to work independently while contributing effectively within a team environment.

 Strong creativity, problem-solving, and content design capabilities.

 Proficiency with XML authoring tools (Oxygen XML), CCMS platforms (Astoria), Adobe

FrameMaker, Microsoft Office Suite, Photoshop, and presentation tools.

 Fluent written and spoken English.

AI-Enabled Documentation Capabilities

 Hands-on experience using approved enterprise AI tools (Microsoft 365 Copilot,

Claude, ChatGPT Enterprise, or equivalent) for drafting, restructuring, summarization,

content reuse, readability improvement, and procedure generation.

 Ability to design, maintain, and optimize reusable prompts and prompt libraries for repeatable documentation workflows.

 Knowledge of AI-assisted language quality tooling, terminology management, machine translation, and machine translation post-editing (MTPE).

 Robust AI content governance skills including fact-checking, hallucination detection,

source validation, SME verification, and mandatory human review of AI-generated content.

 Understanding of AI data privacy, security, records-retention, and regulatory requirements, ensuring confidential, customer, PII/PHI, proprietary, and export-

controlled data is protected.

 Ability to create structured, metadata-rich, AI-search-optimized content suitable for enterprise search,



retrieval-augmented generation (RAG), chatbots, and knowledge assistants.

 Capability to document AI/ML-enabled product features, intended use, limitations,

performance characteristics, inputs/outputs, and required human oversight for technical and non-technical audiences.

Cloud Documentation & Digital Content Skills

 Experience working within cloud-hosted authoring platforms, CCMS environments,

and cloud publishing pipelines.

 Proficiency with Microsoft 365, SharePoint Online, OneDrive, Teams, and work-

tracking platforms such as Azure DevOps, Jira, or ServiceNow.

 Foundational cloud knowledge including SaaS, PaaS, IaaS, multi-tenancy, data residency, identity and access management, SSO, MFA, RBAC, and major cloud platforms (Azure, AWS, or GCP).

 Ability to document cloud-connected workflows including device connectivity, remote monitoring, software updates, licensing, administration, and user management.

 Comfortable working in cloud-first and remote collaboration environments using secure access, version control, and distributed review processes.

 Awareness of cloud security, privacy, and content publication best practices.

Key Responsibilities

 Research source material, interview SMEs, gather requirements, and develop high-

quality technical content that complies with organizational standards.

 Create, edit, maintain, review, and publish user guides,



service manuals, online help systems, knowledge articles, and other technical deliverables across multiple formats.

 Develop content using XML authoring tools and content management systems.

 Track, manage, and resolve documentation defects and improvement opportunities.

 Define documentation methodologies, content frameworks, workflows, and information architecture standards.

 Coordinate reviews, approvals, proofreading, editing, and quality checks to ensure documentation accuracy and completeness.

 Deliver writing projects on schedule and within budget while supporting broader departmental initiatives.

 Create and support graphics, diagrams, illustrations, and visual learning assets for technical content.

 Apply approved AI-assisted authoring tools to improve drafting efficiency, terminology consistency, translation readiness, and content quality while maintaining traceability and human oversight.

 Build and maintain reusable prompt libraries, templates, metadata models, and AI-

ready content structures.

 Manage content throughout cloud-based CCMS workflows including authoring,

branching, merging, review, approval, publishing, and content migration.

 Document cloud-enabled and AI/ML-powered product capabilities, configurations,

connectivity requirements, update management processes, and operational guidance.

 Identify opportunities to automate documentation lifecycle activities including validation, link checking, terminology management, publication workflows, and defect triage.

 Ensure full compliance with organizational policies governing AI usage, information security, privacy, records management, and documentation quality.

📌 Technical Writer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru