Role Summary:

The VMER Medical expert is responsible for conducting video-based medical evaluations for life insurance customers, ensuring accurate capture of medical history, and supporting underwriting with reliable health information.

Key Responsibilities:

- Conduct VMER calls with customers
- Capture and document medical history accurately and clearly
- Ask relevant probing questions to avoid discrepancies
- Maintain professionalism and empathy during interactions
- Ensure compliance with company guidelines and quality standards
- Coordinate with underwriting (UW) teams for case processing

Qualifications

- BAMS/BHMS/BDS/B.Pharm/PharmD degree from a recognized institution.
- Valid Medical Council registration.
- Experience in clinical practice, telemedicine or life insurance preferred.

Requirements:

- Solid communication and listening skills
- Fluency in English and language preference on Telegu and Kannada
- High attention to detail and accuracy in documentation




- Comfortable with video tools and digital platforms

Work Schedule & Location

- Working Days: 6 days a week, with 1 rotational weekly off.
- Work Mode: Work from office (WFO).
- Shift Timings: Rotational shifts of 9 hours within the following time windows:
- Male employees: 8:00 AM to 9:00 PM.
- Female employees: 8:00 AM to 8:00 PM.
- Transportation: No cab facility provided. Employees must arrange their own commute to and from the office.
- Work Location: Silk Board, Bengaluru.

Importance of Role at Acko: The VMER process is a key function in Ackos digital insurance model. It ensures accurate medical disclosures, enables faster and paperless policy issuance, supports underwriting decisions, and helps reduce claim-related risks. This role directly contributes to maintaining customer trust and operational efficiency.

📌 Medical Expert - VMER (Bengaluru)
🏢 Acko
📍 Bengaluru