Position: Inside Sales Manager

Location: Gurugram On Site

Industry Focus: Higher Education | SaaS | CCaaS | EdTech

Organization: BBH

Reports To: President

About the Role

We are seeking a driven, hands-on Inside Sales Manager to accelerate BBH’s growth across U.S. colleges and universities. Working directly with our President, you will qualify and advance deals, own opportunities through to closure, prepare and send proposals, and lead a team of up to five Business Development Representatives (BDRs).

The ideal candidate combines proven inside sales success with a working knowledge of how higher education institutions buy, and brings the discipline, energy and coaching ability to turn a high-volume pipeline into closed revenue.

Key Responsibilities

Deal Qualification & Closure (with the President)

- Partner directly with the President to qualify opportunities, assess fit, budget, timeline and decision-makers, and prioritize the pipeline.
- Track every qualified deal through each stage to closure, keeping next steps, stakeholders and close dates current.
- Prepare and send out proposals, quotes and pricing summaries, and manage contract execution through DocuSign/SignNow.
- Perform effective online demos of BBH’s AI helpdesk and contact center solutions to prospects.
- Close sales and achieve or exceed quarterly quotas; route qualified opportunities to the appropriate sales executives where required.

BDR Team Leadership

- Manage, coach and mentor a team of up to 5 BDRs, setting daily and weekly activity, meeting and pipeline targets.
- Run call reviews, pipeline reviews and regular 1:1s to build skills, accountability and a high-performance culture.
- Onboard current BDRs on BBH’s solutions, Higher Ed messaging, objection handling and CRM processes.

Pipeline Generation & Prospecting

- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Research accounts, identify key players (e.g. CIOs, VPs of Enrollment,



Student Services, Financial Aid and IT Helpdesk leaders) and generate interest.
- Understand prospect and customer needs and requirements, and position BBH’s value accordingly.
- Maintain and expand the database of prospects within the assigned territory.
- Team with channel partners and internal stakeholders to build pipeline and close deals.

Sales Strategy & Revenue Growth

- Develop and execute strategic sales plans to meet or exceed revenue targets for assigned portfolios.
- Build and nurture key client relationships, engaging stakeholders across the institution.

Marketing & Customer Success Alignment

- Track marketing campaigns and lead-to-account conversion, and feed insights back to support targeted campaigns and U.S. brand positioning.
- Own a smooth Sales-to-Customer Success transition so new clients are set up for retention and satisfaction.
- Work cross-functionally to keep sales, marketing and customer success aligned for go-to-market execution.

Sales Operations & Reporting

- Log daily activities and create open activities in the CRM for reporting and tracking.
- Maintain accurate pipeline data and provide regular forecasts and activity reports to the President.

Ideal Candidate Persona

Experience:

- 5+ years of proven inside sales experience in B2B SaaS, CCaaS or EdTech, with a track record of over-achieving quota.
- 2+ years leading, coaching or managing a BDR/SDR team.
- Experience selling into the U.S. Higher Education market (colleges, universities or education consortiums) strongly preferred.




- Experience writing and sending proposals and responding to RFPs/RFIs.
- Familiarity with AI, chatbot, helpdesk or contact center solutions is a plus.

Competencies:

- Understanding of Higher Ed buying cycles, including academic procurement, RFPs, cooperative purchasing agreements, fiscal-year budgeting and multi-stakeholder decisions.
- Awareness of common institutional challenges such as enrollment, student retention, after-hours student support and IT helpdesk demand.
- Strong phone presence and experience dialing dozens of calls per day.
- Strong listening and presentation skills, with excellent verbal and written communication.
- Consultative, structured approach to discovery and qualification (e.g. BANT, MEDDIC or similar).
- Ability to multi-task, prioritize and manage time effectively.

Leadership Style:

- Hands-on player-coach who leads by example and drives accountability.
- Thrives in high-growth, mission-driven environments and works well directly with executive leadership.

Tools & Tech:

- Experience with Salesforce.com or a similar CRM.
- Proficiency with sales engagement and prospecting tools (e.g. LinkedIn Sales Navigator, ZoomInfo, Apollo, Outreach or Salesloft).
- Proficient with web presentation tools (Zoom, Microsoft Teams) and corporate productivity tools, including excellent knowledge of MS Office.
- Knowledge of DocuSign/SignNow or similar digital signature solutions.

Education:

- Bachelor’s degree in Business, Marketing, Communications or a related field, or equivalent experience, preferred.

Why Join Us? BBH is on a bold mission to transform the future of learning and academic operations. As Inside Sales Manager, you won’t just hit numbers - you’ll work side by side with our President, build and lead your own team, and help shape our impact in the U.S. education landscape. If you’re a driven sales leader who believes in the power of education and innovation, we want to hear from you.

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