Job Title- Customer Support Executive- Voice process client- Axis Bank

Customer Support Executive Responsibilities - Respond promptly and professionally to customer inquiries for managing inbound calls,.

- Provide accurate, valid, and complete information by using the right methods and tools.

- Resolve customer complaints and issues efficiently and effectively.

- Identify and assess customers' needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Keep records of customer interactions, transactions, comments, and complaints.

- Follow communication procedures, guidelines, and policies.

- Process orders, forms, applications, and requests.

- Escalate unresolved issues to appropriate internal teams when necessary.

- Provide feedback on the efficiency of the customer service process.

Requirements - Proven customer support experience or experience as a Client Service Representative.

- Strong phone contact handling skills and active listening.

- Familiarity with CRM systems and practices.





- Customer orientation and ability to adapt and respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.

- Problem-solving skills and a proactive approach.

- High level of patience and empathy.

- Ability to work both independently and as part of a team.

Qualifications a college degree is a plus.

- Proficiency .

- Fluency in English; additional language hindi proficiency is a - Robust typing speed and accuracy.

- Basic technical troubleshooting skills.

Education- graduation mandatory with provisional documents.( pursuing higher Education and B.pharmancy students are not eligible)

skills-

Excellent verbal communication in English and Hindi.

Regional language proficiency preferred.

Salary- 16,200 CTC /15,700 Take Home.

23k CTC /upto 17,500 Take home.

Working days- 6 days a week, 1 rotational week off.

Benefit- Transportation- Two way cab transportation or 2,000 Transport Allowance ( per day 80rs)

📌 Customer Support Executive (Hyderabad)
🏢 Digitide Solutions
📍 Hyderabad