CUSTOMER SUPPORT – ECOMMERCE NON-VOICE

Qualification: Graduate / Undergraduate

Experience: Fresher

Salary: ₹18,000 In-Hand

Transport: One-Way Cab + ₹1,400 Travel Allowance

Shift: Rotational Shifts

Working: 5 Days

Weekly Off: 2 Rotational Offs

Location: New Town, Kolkata

Handle customer queries for an Ecommerce process through non-voice support channels. Understand customer concerns and provide transparent, accurate and timely written resolutions. The role involves supporting customers with order and service-related queries, documenting interactions appropriately and maintaining professional written communication throughout the customer journey.

Candidates should be comfortable working in a fast-paced customer-service environment while maintaining accuracy and quality.

Key Focus:

Written Communication | Customer Support | Query Resolution | Accuracy | Response Quality | Customer Experience Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service Coordinator (Kolkata)
🏢 Outpace Consulting
📍 Kolkata