Location: On-site - Bangalore, Hyderabad, and Noida

Employment Type: Full-time

Experience Level: Mid–Senior Level (5–10+ Years)

About the RoleWe are looking for an experienced Cardiology Application Support Engineer (L2/L3) to lead the advanced support, administration, monitoring, and troubleshooting of mission-critical Cardiovascular Information Systems (CVIS) and Cardiology PACS (CPACS).

In this role, you will be the technical backbone supporting high-stakes clinical areas including Cardiac Catheterization (Cath Lab), Electrophysiology (EP), Echocardiography, ECG/EKG, and Telemetry. You will work cross-functionally with cardiologists, clinical teams, third-party software vendors, and enterprise IT infrastructure teams to ensure zero downtime and optimal diagnostic imaging performance.

What You’ll Do1. L2/L3 Incident &

- Problem Management

- Investigate, troubleshoot, and resolve complex L2/L3 issues across cardiology applications, clinical workstations, device interfaces, and end-to-end workflows within defined SLAs.
- Conduct Root Cause Analysis (RCA) on recurring incidents, data discrepancies, and transmission failures.
- Manage major incident resolution, coordinating directly with modalities, interface teams, and clinical departments to protect patient care continuity.

2.

System

Administration, Upgrades &
- Health Monitoring

- Oversee routine administration, user provisioning, proactive system health checks, patching, testing, and version upgrades for enterprise cardiology platforms.
- Monitor background batch jobs, data synchronization, interface queues, and study routing.




- Maintain comprehensive documentation, standard operating procedures (SOPs), knowledge-base articles, and disaster recovery runbooks.

3.

Cardiology

Domain &

• Modality Workflows
- Imaging & • CPACS:

Troubleshoot DICOM study acquisition, modality worklists (MWL), study reconciliation, archiving, and advanced diagnostic viewing workstations.
- ECG / EKG & • Telemetry:

Maintain ECG transmission pipelines, waveform acquisition, device gateways, and clinical review workflows.
- Cath Lab & • EP:

Support procedural documentation systems, hemodynamics, device data transfer, and structured physician reporting.

4.

Healthcare

Integration &

• Interoperability
- Diagnose and resolve interface bottlenecks spanning HL7 messages (ADT, ORM, ORU), DICOM transactions (C-STORE, C-FIND, C-MOVE), and EMR/EHR linkages.
- Partner with interface teams to resolve patient mismatch issues, failed message queues, and cross-system data flow disruptions.

What You Bring to the Team
- Domain Experience: 5–10+ years in Healthcare IT supporting clinical applications, specifically within Cardiology Informatics and Cardiovascular Imaging.
- Core Application Expertise: Hands-on production support experience with one or more of the following:




- Top Priority: Change Healthcare CPACS, Fujifilm Synapse Cardiology / CPACS, GE MUSE, GE CCW (Centricity Cardio Workflow)
- Secondary / Valued: Philips ISCV, Philips Xper Information Management, GE Mac-Lab, Epiphany Cardiodispatch, PB3000
- Protocols & • Standards:

Deep, practical troubleshooting expertise in DICOM and HL7 standards.
- Infrastructure Fundamentals: Strong competency with Windows client/server platforms, basic SQL querying/database diagnostics, network connectivity analysis, and diagnostic hardware setups.
- Clinical Collaboration: Proven ability to communicate effectively under pressure with clinicians, physicians, cardiologists, and application vendors.
- Education: Bachelor’s degree in Computer Science, Healthcare Informatics, Biomedical Engineering, Information Technology, or equivalent practical experience.

Nice-to-Haves
- Experience working within multi-site health systems, Integrated Delivery Networks (IDNs), or large hospital enterprise networks.
- Direct participation in CPACS migrations, large-scale software rollouts, or Go-Live cutovers.

Why Join Us?
- Work at the intersection of cutting-edge health-tech and life-saving clinical workflows.
- Dynamic, collaborative engineering culture solving complex interoperability challenges.
- Competitive compensation, comprehensive health perks, and continuous professional development opportunities.

Interested in shaping modern cardiovascular care?

Click Apply or reach out directly to our talent acquisition team!

📌 Cardiology Application Support Engineer –/ (India)
🏢 Santeware Healthcare Solutions
📍 India