An After Sales and Marketing Executive bridges the gap between driving new business, promoting products, and ensuring post-purchase customer satisfaction, retention, and repeat sales.

Job Overview

- Role Type: Full-time / On-site

- Department: Sales, Marketing, and Customer Support

- Experience Range: 0 to 3 years

- Primary Objective: Drive lead generation and brand promotion while managing post-sale client communication, issue resolution, and loyalty.

Key ResponsibilitiesSales &

- Marketing Duties

- Lead Generation &
- Prospecting:

Identify and qualify potential clients through online/offline channels, cold calling, and networking.

- Campaign Support: Assist in planning, executing, and tracking marketing campaigns across digital platforms, social media, and local markets.

- Presentations &

- Demos:

Conduct product/service presentations, pitch solutions, and negotiate terms to close sales.

- Market Research: Gather competitor data, analyze customer preferences, and report on campaign performance.

After-Sales &

- Customer Support Duties

- Onboarding &
- Communication:

Welcome current clients, handle post-purchase inquiries, and provide product/service guidance.

- Issue &

- Warranty Resolution:





Coordinate with internal technical or service teams to resolve customer complaints, service requests, or warranty claims.

- Retention &

- Upselling:

Maintain regular follow-ups to ensure client satisfaction, gather feedback, and recommend upgrade or renewal options.

- Database Management: Log customer interactions, support tickets, and sales pipelines in CRM software.

Required Skills &

- Qualifications

- Education: Bachelor’s degree in Business Administration, Marketing, B.Com, BBA, or a related field.

- Communication Skills: Strong verbal and written communication skills for client-facing discussions and cross-team collaboration.

- Technical &
- Tool Proficiency:

Familiarity with MS Office (Excel, PowerPoint), social media channels, and CRM database software.

- Interpersonal Traits: Patient problem-solving ability, negotiation skills, active listening, and a target-driven mindset

Pay: ₹20,000.00 - ₹24,000.00 per month

Application Question(s)

- Current Salary or CTC ?

- Expected Salary or CTC ?

- Notice Period ?

Experience

- Total: 1 year (Preferred)

- After-sales service: 1 year (Preferred)

Work Location: In person

📌 Aftersales Executive (Noida)
🏢 Sone india group of industry
📍 Noida