ABOUT THE POSITION

The Software Engineer designs, develops, tests, deploys, monitors, and supports software solutions. This role ensures quality, security, privacy, reliability, availability, maintainability, performance, compatibility and integrations of solutions throughout. This person advances the team's technical foundation to deliver modern, easy, and secure solutions, and lift engineering skills within the squad. The role adopts DevOps practices to improve efficiency and confidence of software delivery. This role partners with Architects, Product Managers, and Agile Leaders to implement and refine technical architectural designs in alignment with enterprise standards, and to deliver software in an agile way with continuous improvement in mind.

Scope of delivery and sphere of influence is for a single squad. Partners with peer squads in same domain or capability area to ensure solid design and seamless integration.

Level of complexity of autonomous work: Medium

Experience level: Senior

HOW YOU’LL MAKE A DIFFERENCE

- Development :

- Technical Advancement : Employ DevOps practices to advance the technical foundation of solutions. Stay current on technology landscape. Ensures that solutions stay modern, simple, and secure.

- Innovation : Explore new technologies and ways of software delivery. Create proof of concepts to experiment new ideas. Inform recommendations based on learnings from POCs.

- Agile Delivery : Participate in agile ceremonies, including daily stand-up, backlog refinement, planning, review/demo, and retrospectives. Help drive collaboration within the team through practices such as pair programming. Actively seek ways to drive continuous improvement within team.

- Mentoring/Team Development : Mentor junior and intermediate individuals in the squad on technical delivery.



Work to build technical skills in teammates through direction, example, and by creating opportunities for others to learn.

YOU ARE

- Able to communicate effectively, build positive working relationships, and influence outcomes in a cross-functional, matrixed organization
- A proactive driver of continuous improvement opportunities across business processes and system solutions
- A curious, adaptable learner who embraces change and uses experimentation to discover effective solutions.
- Customer experience focused, consistently balancing user needs, stakeholder priorities, and technical considerations to deliver high quality outcomes.
- A collaborative teammate, proactively sharing knowledge, mentoring others, and engaging stakeholders to align teams and move work forward.

YOU HAVE

- Bachelor’s degree in Computer Science, Computer Engineering or Electrical Engineering and/or applied relevant experience in technology, or related fields.
- 5 - 8 years of professional experience
- 3+ years of experience working with Salesforce core ecosystem components, including Service Cloud and Order Management/Servicing.
- 3+ years of experience developing, unit testing, deploying, and troubleshooting Apex code.
- Strong experience integrating with REST APIs.
- Experience with Conversational AI platforms like AgentForce, [24]7.ai, Kore.ai, or Amazon Lex is preferred.
- Proficient in automating build and deployment processes using CI/CD pipelines and implementing Continuous Delivery best practices.
- Demonstrated ability to communicate complex technical concepts clearly and effectively—both in writing and verbally—to a wide range of audiences.

LI-SA1 Hybrid

- This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company._

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