Company Overview : Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview : Senior Business Systems Analyst - Results Delivery Office (RDO)

Location :On-site - Hyderabad India (minimum of 3 nights** a week in for cross over time with PST leadership)

Role Description : The Senior Business Systems Analyst**role offers an exciting opportunity to join a small, high-performing technology team supporting the Results Delivery Office (RDO).

This is a versatile, hands-on role suited for someone who can wear many hats across business analysis, product support, roadmap planning, low-code/no-code automation, AI solution enablement, documentation, testing, release support, and operational maintenance. The role is especially well suited for a technically minded analyst or engineer who enjoys client-facing work, thrives in ambiguity, takes initiative, and wants to help a small team deliver high-value technology outcomes.

Roles & Responsibilities :

- Partner with RDO leaders, business stakeholders, product owners, architects, engineers,



and vendors to understand business objectives and translate them into actionable technology roadmap items, features, user stories, and requirements.
- Support current and existing AI products, including intake, use case discovery, requirements definition, process mapping, testing, adoption support, and ongoing maintenance activities.
- Support SharePoint Online, Microsoft 365, Power Platform, and Power Automate-based products and workflows, including enhancements, troubleshooting, documentation, and continuous improvement.
- Capture the voice of the customer and deliver white-glove support through proactive communication, strong follow-through, and clear expectation management.
- Elicit, document, and refine business, functional, non-functional, data, reporting, security, privacy, and operational requirements.
- Develop user stories, acceptance criteria, process flows, business rules, use cases, test scenarios, and lightweight solution documentation.
- Collaborate with engineering and product teams to prioritize product backlogs, release scopes, maintenance needs, defects, and enhancement requests.
- Help define and maintain technology roadmaps, delivery plans, release notes, adoption materials, product documentation, support guides, and stakeholder communications.
- Assist with solution design, configuration, testing, validation, and deployment for AI-enabled tools, SharePoint solutions, Power Automate flows,



dashboards, and related digital capabilities.
- Support proofs of concept, pilots, and experiments for AI, automation, and collaboration solutions, including success criteria, risk considerations, stakeholder feedback, and transition-to-production planning.
- Use internal AI capabilities and approved tools to improve productivity, summarize information, support analysis, develop drafts, and identify opportunities for process automation.
- Support responsible AI practices by helping document business purpose, expected outcomes, risks, controls, human review points, and adoption considerations for AI-enabled solutions.
- Perform initial triage, troubleshooting, and support coordination for product issues, data questions, access requests, workflow failures, and user feedback.
- Coordinate small enhancements and maintenance activities across a lean team of approximately three resources, flexing between build, run, analysis, testing, documentation, and stakeholder support as needed.
- Prepare and deliver product demonstrations, training materials, walkthroughs, and stakeholder updates for business and technology audiences.
- Contribute to continuous improvement by identifying opportunities to simplify processes, reduce manual effort, increase adoption, and improve user experience.
- Operate effectively in Agile delivery models while adapting to other frameworks and ways of working as needed for the business group.

Basic Qualifications and Experience :

- Master's degree or Bachelor's degree in Computer Science, Business, Engineering, Information Systems, Data Analytics, or a related field AND
- 4+ years of relevant experience in business analysis, technology analysis, product analysis, digit

📌 Senior Business Systems Analyst - (Npw) (Hyderabad)
🏢 Milestone Technologies
📍 Hyderabad