INTRODUCTION TO EVERNORTH : Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services : Evernorth Health Services (Evernorth) is the pharmacy, care and advantages solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna : The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview

Provide a concise summary of the position, its purpose, and its importance within the company.

Job Title

Clearly state the position’s title to convey the role and level of responsibility.





Software Engineering Senior Manager

Position Overview

We are looking for aSoftware Engineering Senior Manager to lead engineering for amission-critical PBM Contact Center platform supporting real-time customer service operations.

You will lead multiple Scrum teams across aglobally distributed delivery model, owning end-to-end engineering delivery, production stability, and technical direction in a fast-paced, enterprise-scale environment.

In addition, you will play a key role indriving adoption of AI/GenAI capabilities to improve agent productivity, automate workflows, and enhance customer experience.

Responsibilities : Engineering Leadership

Lead and manage teams of Software Engineers and Quality Engineers across onshore/offshore and vendor models Build and develop ahigh-performing engineering organization with strong ownership and accountability Drive hiring, mentoring, and performance management

Technical Delivery Architecture

Distributed Systems Integration; Lead development of systems integrating withhundreds of downstream enterprise servicesDrive solutions forhigh-latency dependencies and multi-system orchestration challenges Optimize system performance forreal-time, high-throughput workloads

AI / GenAI Enablement

Production Reliability Operations;

Program Execution Stakeholder Management; Partner with business, product,



and architecture teams to defineroadmaps and prioritiesManagemultiple concurrent initiatives and cross-team dependencies Drive execution visibility, manage risks, and communicate effectively with leadership

Continuous Improvement Strategy; Driveautomation, process improvements, and performance optimization initiativesLead efforts to reducetechnical debt and improve system efficiencyContribute tolong-term platform strategy, including adoption of modern technologies and AI-driven capabilities

Qualifications : Required Experience

12-15 years of experience in software engineering5 years of experience leading engineering teams Proven experience inlarge-scale, distributed enterprise systemsStrong experience working inAgile/Scrum delivery modelsExperience managing onshore/offshore and vendor teams

Technical Expertise

Strong experience in : Java, Spring Boot,ReactJS or modern UI frameworks

Experience with : Microservices and distributed systemsAPI-based integrations across multiple systemsPerformance and scalability optimization

Working knowledge of : Cloud platforms (AWS/Azure)Container platforms (OpenShift/Kubernetes)CI/CD andDevOps practices

AI / GenAI Exposure (preferred)

Leadership Execution Skills

Strong people management and team development skills Ability todrive alignment across cross-functional teamsStrong communication and stakeholder management skills Ability to operate in ahigh-availability, production-critical environmentExpected to providehands-on technical leadership during critical design and production scenarios

Preferred Qualifications

Experience in Healthcare orPharmacy Benefit Management (PBM) domainExposure to Contact Center platforms orreal-time agent-facing systemsExperience inplatform modernization or legacy transformation program

📌 Software Engineering Senior Manager - Hih - Evernorth (Hyderabad)
🏢 The Cigna Group
📍 Hyderabad