Key Responsibilities

1. Reception & Patient Assistance

- Greet patients, attendants, and visitors courteously and warmly .

- Assist with registration, billing , and the consultation process .

- Provide clear and accurate information regarding:

- Services such as Lab , Pharmacy .

- Doctor availability , consultation timings , and costs .

- Direct walk-in patients appropriately to the correct department or doctor .

2. Doctor’s Assistance

- Ensure cleanliness and availability of supplies in the OPD.
- Escort doctors, and provide refreshments (200 ml Mineral Water, Tea/Coffee upon request).
- Assist doctor during the consultation when required.

3. Appointment & Scheduling Coordination

- Handle appointments (7 am - 10 pm): bookings, reschedules , cancellations.

- Remind patients of upcoming procedures or checkups.

- Follow-up on cancellations, document reasons.

- Make outbound calls for confirmations, and follow-ups before consultations.

- Handle all inquiries and complaints efficiently via phone (both inbound and outbound).

- Respond to queries regarding services , timings , and procedures .

- Maintain and update:

- Appointment trackers (Manual, Excel, or HMS).

- Adhere strictly to the 15-minute SLA for returning missed calls.

- Prioritize urgent matters (e.g., HWC/Priority patients).

4. Patient Registration & Documentation

- Collect and verify:

- ID , referral , and insurance details .

- Ensure accurate data entry into EMR/Hospital Software .

- Provide prescriptions to doctors.

- Coordinate both IPD and OPD processes.

- Keep logs updated for:

- Admissions , Discharges , and OPD attendance .

5. Patient Feedback Collection

- Collect feedback (experience with doctors,



staff, cleanliness, and services) through forms, verbal, or digital means.
- Maintain a tracker and submit feedback to the Clinic Coordinator.
- Escalate urgent complaints immediately.

6. Report Collection & Dispatch

- Collect reports from labs , radiology , and follow up on pending reports .
- Notify patients about report availability .
- Ensure timely and organized dispatch of reports.
- Maintain a dispatch tracker and follow up on uncollected reports within 48 hours.

7. Billing & Payment Coordination

- Clarify charges to patients.
- Accept payments and issue receipts .
- Coordinate with accounts for any dues or refunds .

8. Coordination with Internal Teams and Departments

- Guide patients to OPD , IPD , diagnostics , pharmacy , etc.
- Communicate with nurses , doctors , and administrative staff for smooth operations.
- Escalate emergencies promptly.
- Arrange for transportation or special assistance as needed.
- Coordinate with housekeeping and operations for a clean and orderly environment.

9. General Office & Administrative Support

- Maintain a clean and organized front desk .

- Maintain files, supplies , and handle communications .

- Follow clinic dress code and hygiene protocols: 10. Documentation & Data Management

- Maintain accurate records:

- Calls , appointments , follow-ups .

- Update HIS/EMR accurately, ensuring confidentiality .

- Upload prescriptions and reports into HMS.

- Ensure compliance with NABH standards , including:

- Appointment records.

- Billing receipts.

- Report dispatch logs.

Pay: ₹10,427.47 - ₹18,000.00 per month

Advantages :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (Park Circus)
🏢 BN Clinic 19
📍 Park Circus