At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Role and Function Description : Job responsibilities include :

- Understanding business requirements and creating test scenarios, planning test cycles, placements and executing to achieve (User Acceptance Testing) UAT test results. :

- Defect Management - Review output files, understanding the field/value descriptions and follow-up with tech, in case of any discrepancies or issue resolutions.

- Following up with key partners (up streams and down streams) on the transaction entered and provide guidance on UAT intent.

- Validating downstream files with business/vendor and follow-up with tech, in case of any discrepancies or issue resolution required.

- Loading upstream files into HCM systems to confirm a successful load and working with Tech to mitigate any issues that do not meet requirements.

- Collaborate with multi-functional teams to identify testing requirements, prioritize tasks, highlight risks and resolve issues with mitigation approach.

- Participation in regular business / process related calls and meetings.

Minimum Qualifications





- Good knowledge of Oracle HCM platforms/functionalities and terminologies for usage in day-to-day work responsibilities like MyInfo (HCM)**, Payroll platforms (Dayforce, Global View) and terminologies for usage in day-to-day work responsibilities.
- Good communication and collaboration skills to partner across the forum of business, technology, and various other servicing groups.
- Flexible to work in multiple time zones or at least overlapping EST time zone due to key partner presence.
- Clear understanding of the payroll process flows and how data flows from HR systems to Payroll Systems.

Preferred Qualifications

- Working Experience of Recruit module is an added advantage.

We back you with advantages that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

📌 Associate - Digital Product Operations (Gurugram)
🏢 American Express
📍 Gurugram