Job Description

Dealer Parts Support Manager (CE) Requisition ID : 5007 Job Location : Indore - India Category for Job Posting : Service and Support Job Type for Job Posting : Full Time Working Mode for Job Posting : Fully In office

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Dealer Parts Support Manager is responsible for the efficient and accurate management of the dealership parts ordering, supply tracking, liaising with Regional Parts and Service Manager, support both customer and service, Sales department needs.



This role involves processing part orders and ensuring the highest level of customer satisfaction through timely and accurate parts availability, Cross functional alignment with CE Indore Plant, Vendor, IT team.

Key Responsibilities

The Dealer Parts Support Manager is responsible for driving spare parts and lubricant sales, strengthening the dealer network.

Ensuring seamless order management, timely supply, and inventory optimization across the distribution channel.

Position requires close coordination with internal cross-functional teams and external channel partners to maximize parts availability, improve customer satisfaction, grow market share, and support business profitability.

A. Dealer Support & Operational Responsibilities

Guide dealers on monthly/weekly parts ordering, safety stock norms, and consumption-based planning.

Monitor order status, fill rates, backorders, and coordinate resolution with internal teams.

Ensure high parts availability by working closely with warehouse teams on dispatch and replenishment schedules.

B. Dealer Capability Building

Train dealer parts teams on ordering systems, catalogue usage, supersession logic, and storage standards.

Support dealers in implementing CNH commercial policies, schemes, price updates, and credit processes.



Prepare weekly/monthly MIS reports : sales, availability, forecasts, fill rates, ageing stocks, and initiatives.

Training to Dealers and Channel Partners for DMS, ePart usage, DMWS and various IT tools

Experience Required Education/Qualifications : B.E/ B. Tech, MBA would be an added advantage (not essential) Essential experience and skills : 10 to 15 years in Aftermarket Parts Sales / Service, Experience in Construction Equipment Industry would be an added advantage

Preferred Qualifications

Strong analytical and forecasting capability.

Proficient in SAP, DMS, order systems, parts catalogue tools.

Good communication, negotiation, and stakeholder management.

Problem-solving attitude with a strong customer and dealer orientation.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and Volunteer Time Off

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📌 Dealer Parts Support Manager (Ce) (Indore)
🏢 Cnh Industrial
📍 Indore