Store Operations Associate - Omnichannel Fulfilment

Location

Bangalore Indiranagar, Ahmedabad, Pune Kothrud, Kochi, Hyderabad, Bhubaneshwar, Delhi, Raipur

Reporting To

Store Manager

Role Purpose

To manage omnichannel order processing and inventory efficiently by handling ERP transactions, billing, inventory updates, order fulfilment, and dispatch coordination. The role will ensure accurate stock management, timely order processing, and seamless operational support for the store.

Key Responsibilities

Omnichannel Order Fulfilment

Process omnichannel orders received through the store.

Pick, pack, and prepare orders as per brand packaging standards.

Coordinate with logistics partners for dispatch and shipment handover.

Track order status and ensure adherence to dispatch timelines.

Process returns, exchanges, and reverse logistics transactions.

ERP & Billing Operations

Manage daily transactions on ERP and POS systems.

Generate invoices, billing documents, and shipment records.

Update stock movements, transfers, returns, and adjustments in the system.

Maintain accurate records of orders, inventory, and dispatches.

Support store-level reporting and MIS requirements.

Inventory Management

Ensure inventory accuracy across physical and system stock.

Conduct stock reconciliation, cycle counts, and periodic audits.

Coordinate stock inward and outward processes.

Monitor stock availability for omnichannel fulfilment.





Store Operations Support

Maintain organized stockroom and packing areas.

Ensure products are stored and handled as per quality standards.

Support store opening and closing processes.

Assist the store team during peak sales periods when required.

Graduate preferred.

1-3 years of experience in retail operations, inventory management, billing, warehouse operations, or omnichannel fulfilment.

Experience working on ERP systems, POS software, and inventory management tools.

Comfortable using Excel and basic reporting tools.

Strong attention to detail and process orientation.

Ability to handle multiple tasks and work in a fast-paced retail workplace.

Good communication skills and a willingness to learn.

Key Performance Indicators (KPIs)

Order processing accuracy

Omnichannel dispatch TAT adherence

Inventory accuracy

ERP transaction accuracy

Billing accuracy

Return and exchange processing efficiency

Store operational compliance

Preferred Background

Location : Bangalore-Indiranagar

Bangalore-HSR

Pune-Kothrud

Pune-KP

Hyderabad

Gurugram

Kalina

Borivali

Chennai

Jaipur

Kolkata Garihat

Kolkata Salt lake

Trivandrum

Vadodara

Vizag

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Retail Store Associate (Borivali)
🏢 Suta Private
📍 Borivali