Role Summary :

- A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
- A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention.

Roles and Responsibility :

- Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries.
- Track customer interactions and follow-ups.
- Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies
- Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries
- Experience in processing orders for variety of products in a timely and accurate manner




- Maintain B2B enterprise minimum stock level at Kolkata DC and Patna DCs in coordination with planning team
- Monitor end-to-end B2B enterprise orders fulfilment to ensure accuracy and timely completeness
- Monitor OTIF and drive for improvement
- Timely resolution of customer complaints and discrepancies

Requirements :

- 6-10 experience in supply chain management.
- Any Graduate as educational qualification, MBA is desirable
- Excellent knowledge of warehouse operations
- Positive knowledge of MS excels and SAP system
- Strong verbal communication skills
- Excellent verbal communication skills
- Strong problem solving and interpersonal skills
- Customer service orientation

📌 Assistant Manager -customer Service &B Inventory (Kolkata)
🏢 Ashirvad Pipes Private
📍 Kolkata