Digital Product StudioPunePosted On 15 Jun 2026 End Date 15 Jun 2027 Required Experience 5 - 8 Years

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Basic Section : Grade

Role

Business Analyst

Employment Type

Full Time

Employee Category

**

- Organisational**: Group Company

NewVison

Company Name

New Vision Softcom & Consultancy Pvt. Ltd

Function

Business Units (BU)

Department/Practice

Digital Product Studio

Organization Unit

Product Management

Region

APAC

Country

India

Base Office Location

Pune

Working Model

Hybrid

Weekly Off

Pune Office Standard

State

Maharashtra

Skills : Skill

SERVICENOW - SAAS

Highest Education

POST GRADUATE

GRADUATION/EQUIVALENT COURSE

CERTIFICATION

No data available

Working Language

ENGLISH

Job Description: Business Analyst, ServiceNow SPM

Role : Business Analyst, ServiceNow Strategic Portfolio Management Experience : 5 to 8 years

Role Summary

We are looking for a Business Analyst with strong ServiceNow Strategic Portfolio Management experience to support discovery, requirements gathering, solution design, backlog management, and stakeholder alignment for ServiceNow SPM implementation and enhancement programs.

Key Responsibilities

- Work with business stakeholders to understand current portfolio, demand, project, and investment management processes.

- Conduct workshops for requirement discovery, process mapping, gap analysis, and future-state design.

- Document business requirements, functional specifications, user stories, acceptance criteria, process flows, and use cases.

- Support ServiceNow SPM modules such as:

- Demand Management

- Project Portfolio Management

- Project Workspace

- Program Management

- Portfolio Planning

- Resource Management

- Financial Planning

- Agile Development integration

- Roadmap Planning

- Investment Funding





- Analyze current-state processes and recommend improvements aligned to ServiceNow best practices.

- Collaborate with ServiceNow architects and developers to validate solution feasibility.

- Own backlog grooming, sprint planning support, story prioritization, and clarification during delivery.

- Support configuration discussions for workflows, forms, approvals, dashboards, reports, roles, and notifications.

- Coordinate UAT planning, test scenarios, defect triage, and business sign-off.

- Prepare training materials, user guides, release notes, and adoption support documentation.

- Ensure traceability from business requirements to user stories, test cases, and delivered functionality.

- Act as a bridge between business teams and technical implementation teams.

Required Skills and Experience

- 5+ years of experience as a Business Analyst in ITSM, PPM, SPM, or enterprise workflow transformation projects.
- Hands-on experience with ServiceNow Strategic Portfolio Management .
- Strong understanding of portfolio management, demand intake, project governance, resource planning, financial tracking, and advantages management.
- Experience writing high-quality user stories, acceptance criteria, BRDs, FRDs, process flows, and functional designs.
- Good understanding of ServiceNow platform capabilities, workflows, roles, approvals, forms, lists, dashboards, and reporting.
- Experience working in Agile delivery environments.




- Ability to conduct workshops with senior business stakeholders.
- Strong analytical, documentation, communication, and stakeholder management skills.
- Experience supporting UAT, test case review, defect clarification, and release validation.

Preferred Skills

- ServiceNow SPM implementation or enhancement experience.

- Knowledge of ITBM, PPM, APM, ITSM, CMDB, or Agile Development modules.

- Exposure to ServiceNow Performance Analytics and reporting.

- Experience with enterprise portfolio governance and PMO processes.

- Understanding of integrations between ServiceNow and tools such as Jira, Azure DevOps, SAP, Workday, or financial systems.

- ServiceNow certifications such as:

- Certified System Administrator

- Certified Implementation Specialist, SPM

- Certified Application Specialist, PPM or SPM

Functional Knowledge Expected

- Idea or demand intake
- Demand scoring and prioritization
- Business case creation
- Portfolio planning and alignment
- Project initiation and governance
- Milestone and status reporting
- Resource capacity and allocation
- Budget, cost, and benefit tracking
- Risk, issue, and dependency management
- Executive dashboards and portfolio reporting
- Approval workflows and stage gates

Deliverables Owned by the BA

- Requirement elicitation notes
- Current-state and future-state process maps
- Business requirement documents
- Functional requirement documents
- User stories and acceptance criteria
- Configuration requirement documents
- Role and permission matrix inputs
- UAT scenarios and test cases
- Traceability matrix
- Training and adoption support content
- Sprint clarification and sign-off documentation

Good-to-Have Domain Exposure

- PMO transformation
- Enterprise portfolio

📌 Servicenow-business Analyst-spm (Pune)
🏢 Newvision Softcom E Consultancy
📍 Pune