Job Description - Customer Support Executive (Sales Coordination)

Job Title : Customer Support Executive (Sales Coordination) Location : [Location] Employment Type : Full-Time Experience : 1-2 Years Qualification : Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering

Job Summary

Key Responsibilities

- Prepare and issue quotations as per customer requirements while ensuring all inquiries are responded to on the same working day.
- Follow up on quotations to improve quotation-to-order conversion.
- Handle existing customer inquiries efficiently while identifying opportunities for new business generation.
- Maintain strong relationships with existing customers by providing timely and professional support.
- Complete customer KYC documentation and ensure customer records and codes remain updated.
- Coordinate with supervisors for pricing approvals and timely quotation release.
- Convert approved quotations into Sales Orders (SO) based on customer purchase orders.
- Ensure accurate Sales Order booking and coordinate with supervisors for timely system approval and release.
- Resolve customer complaints promptly and ensure high levels of customer satisfaction.
- Collect customer feedback on products and services and share insights with the sales and management teams.
- Understand customer requirements related to products, brands, and business segments to provide suitable solutions.




- Maintain accurate records of customer interactions and order status.

Required Qualifications

- Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical or Mechanical Engineering.
- 1-2 years of experience in customer service, sales coordination, quotation management, or a similar role.
- Freshers with excellent communication skills and relevant educational background may also be considered.

Required Skills :

- Excellent verbal and written communication skills.

- Strong customer service and relationship management abilities.

- Good knowledge of quotation preparation and sales order processes.

- Proficiency in MS Office and business software/ERP systems.

- Strong organizational and multitasking skills.

- Attention to detail and ability to work under deadlines.

- Problem-solving mindset with a customer-first approach.

- Ability to coordinate effectively with internal departments and supervisors. Job Title : Customer Support Executive (Sales Coordination)

- Location :

- [Location]

- Employment Type : Full time Experience : 1-2 Years Qualification : Bachelor's Degree (B.A., B.Com., B.Sc.) or Diploma in Electrical/Mechanical Engineering

Pay: ₹8,188.12 - ₹33,337.95 per month

Application Question(s):

- Are you willing to do field sales?
- Do you have experience in electric technical equipments

Work Location: In person

📌 Electrical Sales Assistant (Kolkata)
🏢 Duas Knowledge Potli
📍 Kolkata