We're Hiring | Assistant General Manager (AGM) - Hospitality

Location: Jaipur

Experience:10+ Years

Industry: Real Estate / Hospitality

Employment Type: Full-Time

Qualification: Postgraduate

About the Role

We are looking for an experienced and dynamic Assistant General Manager (AGM) - Hospitality to lead hospitality operations across multiple sales offices and experience centres.

Key Responsibilities

1.Customer Experience & Hospitality Excellence

Develop and implement standardized hospitality frameworks across sales offices and experience centres.

Ensure a premium and consistent customer journey across all customer touchpoints.

Drive initiatives to improve customer satisfaction, customer delight, and brand perception.

Establish service excellence benchmarks aligned with luxury real estate standards.

Ensure customer interactions reflect the organization’s hospitality philosophy.

1. Operational Standardization

Implement SOPs, operational checklists, and customer delight protocols across locations.

Standardize hospitality practices to ensure consistency and scalability.

Conduct periodic operational reviews and drive process improvements.

Identify operational gaps and implement corrective actions.

1. Service Quality & Audit Management

Conduct regular site visits to evaluate hospitality standards and operational performance.

Lead internal hospitality audits across multiple locations.

Monitor service quality and ensure timely closure of audit observations.

Drive continuous improvement in customer-facing operations.

1. Customer Satisfaction Management

Monitor customer feedback and satisfaction metrics across locations.

Drive improvement initiatives for CSAT and NPS scores.





Analyze recurring customer concerns and implement preventive solutions.

Collaborate with CRM and Sales teams to enhance customer experience.

1. Financial & Vendor Management

Manage hospitality budgets and optimize operational costs without compromising service quality.

Handle vendor onboarding, evaluation, and performance management.

Negotiate commercial agreements and service expectations with vendors.

Ensure efficient utilization of hospitality resources.

1. Team Leadership & Performance Management

Lead hospitality teams across multiple locations.

Build a high-performance culture through coaching and mentoring.

Define performance goals, KPIs, and review team performance.

Support employee development and leadership capability building.

Required Skills : Hospitality Operations Management

Customer Experience Management

Service Excellence & Quality Management

SOP Development & Implementation

Vendor & Procurement Management

Budget Management & Cost Optimization

Audit & Compliance Management

Team Leadership & People Management

CSAT & NPS Management

Strong Communication and Decision-Making Skills

Qualifications & Experience

Postgraduate qualification from a recognized institution.

Minimum 10+ years of experience in Operations .

Prior experience in Real Estate or Hospitality Industry is mandatory .

Strong experience in hospitality operations, customer experience, vendor management, and team leadership.

Why Join Us?

Opportunity to lead hospitality operations across premium real estate projects.

Drive customer experience transformation at scale.

Work in a cooperative and growth-oriented environment.

Be part of an organization focused on operational excellence and innovation.

Pay: Up to ₹3,000,000.00 per year

Work Location: In person

📌 Assistant General Manager (Agm) - Hospitality (Jaipur)
🏢 Shree private
📍 Jaipur