Job Title: Reservation/ Sales Consultant

Department : Sales & Reservations Location : Mumbai Reports To : Sales Manager

Job Summary : The Reservation Consultant will handle all customer interactions related to bookings, ensuring a seamless and qualified reservation experience. The role involves managing inbound and outbound communication, understanding customer requirements, and securing bookings while adhering to service quality standards.

Key Responsibilities :

- Convert inquiries into confirmed reservations by offering the best possible options.
- Ensure complete and accurate data entry into CRM and booking systems.
- Pitch product offerings based on customer preferences and availability.
- Close deals independently and achieve monthly/quarterly sales targets
- Achieve individual and team booking targets.
- Provide exceptional customer service and handle basic objections.




- Collaborate with Sales, Customer Support, and Operations to ensure smooth service delivery.
- Maintain updated knowledge of all products, pricing, offers, and procedures.
- Follow company guidelines and standard operating procedures (SOPs).

Requirements :

- Prior experience in reservations, customer service, or hospitality preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency in CRM tools and MS Office.
- Sales-focused mindset with attention to detail.

Job Types : Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Inbound Call Center Representative (Mumbai)
🏢 Machan Resorts
📍 Mumbai