Job Description: Admission Counsellor

Organization : JD Institute of Fashion Technology Department : Admissions & Campus Operations Reporting To : MANAGER | Campus Development & Strategy Location : Surat Experience : 2-3 Years (Education / Counselling / Sales preferred)

Role Overview

JD Institute of Fashion Technology is looking for a dynamic and result-oriented Admission Counsellor responsible for guiding prospective students and parents through the admissions process while supporting smooth day-to-day campus operations.

The role combines student counselling, admissions conversion, lead management, CRM discipline, and campus coordination , with strong ownership of the complete student journey from enquiry to admission and onboarding.

Key Responsibilities

1. Lead Management

- Handle and manage incoming student enquiries across multiple channels.
- Conduct proactive calling and lead engagement activities.
- Ensure timely response to fresh leads.
- Maintain consistent and structured follow-up with prospective students.
- Prioritize high-intent and qualified leads.
- Track lead movement and ensure timely action at every stage of the admission funnel.
- Re-engage inactive, old, and prospective leads to generate fresh opportunities.

2. Student Counselling & Guidance

- Conduct detailed counselling sessions for students and parents regarding:

- Courses and specializations

- Career opportunities

- Program structure and curriculum

- Eligibility and admission procedures

- Fees and relevant academic information

- Campus experience and student facilities

- Understand student interests, aspirations, and requirements and recommend suitable programs.

- Build trust and maintain a positive and professional counselling experience.





- Address student and parent queries effectively and escalate complex concerns when required.

3. Admissions Conversion

- Drive admission closures against assigned monthly targets.
- Take ownership of the admission journey from enquiry through enrolment.
- Improve conversion ratios through structured follow-ups, relationship management, and effective counselling.
- Maintain regular communication with students until the admission is successfully completed.

4. CRM & Data Management

- Maintain accurate and updated lead records in the CRM.
- Update call remarks, counselling details, follow-up dates, and lead status after every interaction.
- Ensure proper lead categorization and status management.
- Maintain complete and accurate student data and documentation.
- Monitor pending follow-ups and ensure no qualified lead is left unattended.
- Prepare and maintain admission-related reports and records as required.

5. WhatsApp & Student Engagement

- Communicate with prospective students through WhatsApp and other approved communication channels.

- Share:

- Course brochures

- Program information

- Videos and presentations

- Event details

- Campus information

- Admission updates

- Conduct regular re-engagement activities for inactive and old leads.

- Maintain active and professional communication with prospective students and parents.

6. Walk-in & Admission Coordination

- Welcome and assist students and parents visiting the campus.




- Schedule and coordinate student walk-ins and counselling appointments.
- Coordinate interviews, portfolio discussions, assessments, and other admission-related activities.
- Coordinate with academic, administration, accounts, and other internal teams to ensure a smooth admission process.
- Ensure students and parents receive timely information and assistance throughout their admission journey.
- Maintain a skilled and welcoming front-facing experience for prospective students.

7. Campus Operations & Coordination

- Support the Campus Manager in the smooth functioning of day-to-day campus operations.
- Assist in ensuring the campus is organized, presentable, and ready for students, parents, visitors, and prospective applicants.
- Coordinate with internal departments and support teams for day-to-day operational requirements.
- Assist in managing student and parent queries related to campus facilities, schedules, processes, and services.
- Support the planning and execution of campus events, orientations, open houses, workshops, exhibitions, seminars, and student engagement activities.
- Coordinate logistics and student communication for campus events and admission activities.
- Support student onboarding and ensure newly admitted students receive the required information and guidance.
- Assist in maintaining operational records, registers, documents, and other campus-related information.
- Identify operational issues affecting student experience and coordinate with the relevant team for timely resolution.
- Support crowd management and visitor coordination during high-footfall admission periods and events.
- Ensure adherence to campus policies, processes, discipline, and professional standards.
- Provide operational

📌 Admission Counselor - Surat
🏢 JD INSTITUTE OF FASHION TECHNOLOGY
📍 Surat