Data Analyst (Service)

Job Title :Data Analyst (Service)

Department :Service

Location :Head Office, Ludhiana (Punjab)

Experience :3 - 5 years in an analyst / data role in the manufacturing industry

Qualification :Graduate or postgraduate degree in any discipline (e.g. B.Tech / M.Tech etc.)

Reports To :General Manager - Service

CTC :₹ 3 LPA, based on experience

KEY RESPONSIBILITIES

Claim & Warranty Analytics

- Analyze warranty claim data on a continuous basis - by region, distributor, model, failure category, sales cohort, and Service Engineer.

- Maintain and continuously improve the central warranty dashboard. Ensure it is updated, accurate, and meaningful - and refresh it ahead of every monthly service review meeting.

- Build ad-hoc analyses on demand - e.g. failure analysis on a specific model, cohort behavior for batteries sold in a particular quarter, performance comparison across regions.

Reporting & Performance Tracking

- Prepare monthly and quarterly performance packs for the leadership team - covering claims volume, replacement cost, TAT, rejection patterns, SE performance, distributor health, and regional trends.

- Track KPIs against targets - support the leadership team in measuring and tracking KPI performance across the year.

Field Service Centre Support





- Act as one of the central points of contact for all 17+ service centers for issues related to ERP entries, stock reconciliation, claim logging, and reporting queries.

- Help branches resolve ERP issues, mis-entries, and data quality problems - both reactively (helpdesk) and proactively (audits and clean-ups).

- Support physical-vs-ERP stock reconciliation across branches, identify discrepancies, and drive corrections.

Process Improvement & Operational Excellence

- Support the rollout of recent systems and tools across the service function - including the service mobile app, dashboards, and standardized reporting formats.

- Build standard operating procedures for recurring analytical tasks and train branch staff to follow them.

Cross-Functional Liaison

- Work closely with the Plant Quality team - feed cut-open analysis findings back into field reporting and vice versa.

- Coordinate with Accounts on warranty cost reporting and advance replacement credit tracking

- Support Sales / BD with distributor performance data and territory analysis when requested.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Education :

- Bachelor's (required)

Experience :

- Data analytics: 4 years (required)

Location :

- Gill, Ludhiana, Punjab (required)

Work Location: In person

📌 Data Analyst (Service) (Gill)
🏢 Deepak International
📍 Gill