Job Description: Front Desk & Patient Coordination Executive

Company :Gautam Ayurveda

Location: Laxmi Nagar / Rohini / Faridabad (As assigned)

Reporting to: HR Manager / Dr. Mahi

Work Timing: 10:00 AM - 8:00 PM

Role Objective

As the first physical point of contact for Gautam Ayurveda, you will be the "Face of the Clinic." Your goal is to provide a premium, welcoming experience for walk-in patients while ensuring every inbound call and digital lead is managed with clinical authority and empathy.

Key Responsibilities :

1. Front Desk & Guest Management

Greet patients and visitors with a professional and welcoming demeanour.

Maintain a high standard of personal grooming and clinic hygiene (Lobby/Reception area).

Manage the "Office Boy" roster to ensure patients are served water/tea and guided to the doctor promptly.

1. Exceptional Call & Lead Handling

Manage the TATA Smartflo IVR system for the branch, ensuring zero missed calls during shift hours.

Coordinate with the TeleSales team (Sumit, Dheeraj) to welcome patients who have been booked via Watti or Google Ads.

Handle "Inquiry to Appointment" conversions for walk-in or phone-in queries.

1. Patient Coordination & Scheduling

Maintain the Clinic CRM / Appointment Diary for Dr. Rajeev, Dr. Teenu, and other senior consultants.

Reduce "No-Show" rates by sending automated or manual reminders via WhatsApp/Watti 2 hours before the appointment.





Manage patient flow to minimize waiting time and handle any patient grievances at the front desk.

1. Computer Proficiency & Documentation

Accurate data entry of patient details into the In-House CRM.

Handle billing, minor procurements, and coordinate with Kuldeep (Accountant) for daily cash/online collection reports.

Maintain digital records of patient files and follow-up schedules.

Presentation: Exceptional grooming and a confident, skilled personality.

Communication: Fluent in Hindi and Functional English. Must have a "Polite yet Authoritative" tone over the phone.

Technical Skills:

- Proficient in MS Office (Excel is a must) and Gmail.

Experience with CRMs and WhatsApp Business/Watti is a plus.

Fast typing speed for real-time data entry.

Experience: 1-3 years in a premium Clinic, Hospital, or Luxury Hospitality front desk role.

Education: Graduate in any stream.

Why Join Gautam Ayurveda?

Work under the leadership of a PhD-winning founder and a fast-growing digital team.

Professional work environment with a focus on high-ticket, premium healthcare.

Opportunity to learn Gen AI tool management and advanced CRM systems.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Leave encashment

Experience :

- Front desk: 2 years (preferred)

Work Location: In person

📌 Medical Receptionist/administrator (Laxmi Nagar)
🏢 Gautam Ayurveda
📍 Laxmi Nagar