About Us : Hotel IP Palace has been delivering exceptional hospitality in Lucknow since 2013. We take pride in providing a warm, welcoming, and professional experience for our guests.

We are looking for a Female Front Office Assistant to manage our reception area and ensure a smooth guest experience. If you are friendly, well-organized, and excel at customer service, this role is perfect for you!

Responsibilities :

- Greet guests with a professional and welcoming demeanor.
- Answer phone calls, handle inquiries, and direct calls as needed.
- Manage guest check-ins and check-outs efficiently.
- Maintain a clean, organized, and presentable reception area.
- Handle reservations, schedule appointments, and assist with bookings.
- Assist with administrative tasks such as data entry, filing, and managing records.
- Handle incoming and outgoing mail and packages.
- Manage difficult guests calmly and professionally,



resolving concerns without conflict.
- Coordinate with housekeeping and other departments to ensure smooth hotel operations.
- 9 AM to 6 PM

Requirements : Experience : Minimum 1 year as a Front Office Assistant, Receptionist, or in a similar role (hotel experience preferred). Skills : Excellent communication, problem-solving, and organizational abilities. Technology : Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Personality : Qualified appearance, positive attitude, and ability to handle pressure. Customer Service : Strong ability to manage guest concerns professionally without engaging in conflict. Punctuality & Reliability are a must.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Food provided

Work Location: In person

📌 Female Front Office Receptionist (Lucknow)
🏢 Hotel I.P Palace
📍 Lucknow