Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Primary Responsibilities

- Level 3 Escalation calls :

- Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business :

- Prepare client reports :





- Act as an escalation point for service-related problems :

- Promote client programs and products :

- Determine additional opportunities and possible operational trouble areas :

- Input accurate customer information into the database :

- Assist in training and monitoring call center agents to ensure quality of service :

- Maintaining the SLA for different LOB’s :

- Reports :

- Client Management :

- Events handling

Qualifications/Education and Experience :

- **Required education

- Bachelor’s degree**:

- 2-4 years’ experience in a similar/related position :

- Confident and fluid communicator :

- High levels of customer service skills :

- Previously operated in a Level 2 support role :

- * Familiar and comfortable working in a busy corporate environment/shifts (24 7)**:

- Familiar with MS Office :

- Experienced in collating reports

- Excellent oral and written communication skills :

- Great attention to detail :

- Problem solving skills :

- Strong organizing and time management skills :

- Customer service skills :

- Effective team working skills :

- Client and People Management skills

Who we are : At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning prospect is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Job : Customer Success

Job Family : GO_TO_MARKET

Organization : Assessment & Qualifications

Schedule : FULL_TIME

Workplace Type : On-site

Req ID : 22675

📌 Advanced Associate, Customer Service (Noida)
🏢 Pearson
📍 Noida