Job description : Job Title: Customer Support Executive
Job Summary : Key Responsibilities :
- Handle inbound customer calls.
- Resolve customer queries and complaints in a qualified manner
- Provide accurate information about products/services
- Maintain proper records of customer interactions
- Escalate complex issues to the concerned team when required
- Ensure customer satisfaction and build long-term relationships
- Follow company guidelines and quality standards
Requirements :
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to handle pressure and multitask