Job description: Customer Support Associate, Roles & Responsibilities

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: Voice Support (Calling)

- Handle inbound and outbound calls to address customer queries, feedback, and support requests.
- Provide accurate information about courses, schedules, and platform usage.
- Ensure timely follow-ups and resolution of open issues.

Chat Process

- Manage live chat interactions with users across the website and app.
- Assist customers with instant query resolution and guide them through the learning platform.
- Maintain courteous and prompt communication at all times.
- Resolve technical, academic, or administrative concerns through detailed written support.
- Escalate unresolved issues to the relevant teams when necessary.





Customer-Facing Testing & Feedback Collection

- Participate in testing current platform features from a user perspective.
- Provide structured feedback based on customer experience to the product and tech teams.
- Identify common customer pain points and report them for improvement.

Reporting & Documentation

- Maintain logs of all interactions across channels.
- Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
- Contribute to FAQs and help documents based on recurring queries.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits :

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Associate (Nashik)
🏢 Artfills online Learing Private
📍 Nashik