Location: Surat (Gujarat), India (Onsite)

Job Type: Full-Time, Onsite

Experience Level: 1-5 Years

Salary range: CTC ₹1.8 LPA to ₹5.6 LPA

About Us : GEMGEM LIMITED is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core.

Role Overview

We’re looking for a friendly and detail-oriented person to support our customers and sales team. You’ll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

What You’ll Do

Live Chat Support

- Answer customer questions quickly and clearly
- Communicate in professional English

Sales Support

- Share product information to help customers make the right choices
- Work closely with the sales team

CRM & Data Entry

- Update customer details in our system
- Keep records of customer chats and activity

Product Listing Support

- Hands-on experience with adding and managing product listings
- Ensure product details, images, and pricing are accurate

Order Support





- Help process orders and coordinate with internal teams
- Keep customers informed on their order status

Handling Issues

- Resolve customer concerns politely and efficiently
- Escalate issues when necessary

Reporting

- Prepare basic reports on chats, customer support, and product listings
- Share suggestions to improve customer service

Process Improvement

- Identify areas for better service and workflow

What We’re Looking For

- Graduated in any stream
- 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
- Hands-on experience with product listing and inventory management
- Proficient with Microsoft Office tools (Excel, Word, PowerPoint)
- Comfortable with CRM tools and AI tools
- Solid English communication skills (spoken and written)
- Organised, team-oriented, and able to multitask
- Customer-focused with a problem-solving attitude

If you love helping customers and want to grow with a fast-paced global company, we’d love to hear from you.

Job Types : Full-time, Permanent

Pay: ₹180,000.00 - ₹560,000.00 per year

Language :

- English (preferred)
- Hindi (preferred)

Work Location: In person

📌 Customer Support Associate (Surat)
🏢 GEMGEM
📍 Surat