Job Title : Customer Relations Executive - Service Location : Kurla

Job Type : Full-time Job Summary : Key Responsibilities :

- Make outbound calls to customers for vehicle service scheduling and follow-ups.
- Provide information on available service slots, maintenance packages, and offers.
- Confirm and remind customers about their scheduled appointments.
- Maintain and update customer records in the database.
- Address customer queries regarding service processes and escalate issues when required.
- Coordinate with the service department to ensure smooth scheduling and customer satisfaction.
- Gather customer feedback post-service and share insights with the team.

Requirements :

- Education : Graduate in any discipline (preferred).

- Experience : 1-2 years in customer service, telecalling, or a similar role (preferably in the automobile industry).

- Skills :

- Excellent verbal and written communication.

- Robust interpersonal and persuasion skills.

- Basic computer proficiency (MS Office, CRM software, etc.).

- Ability to multitask and manage schedules effectively.

Pay: ₹15,000.00 - ₹24,000.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Kurla)
🏢 MADHUBAM MOTORS PRIVATE
📍 Kurla