Job Summary

Customer Service Representative will support sales operations, order management, and customer coordination for Ham-Let fluid system products in India. The role ensures smooth processing of orders, timely communication with customers and internal teams, and effective support to sales and project execution.

Key Responsibilities

- Manage order processing from quotation to delivery in ERP system.
- Coordinate with sales, logistics, and global supply chain for order status and shipment updates.
- Provide customer support for inquiries related to delivery, documentation, pricing, and product availability.
- Track RFQs, quotations, and order confirmations with customers and distributors.
- Monitor shipment schedules, dispatch, and documentation including invoices, packing lists, and export/import paperwork.
- Handle customer complaints, returns, and service issues and coordinate resolution with internal teams.
- Maintain accurate customer database, order records, and reporting.
- Support sales team with follow-ups, project tracking, and internal coordination.
- Assist with credit control coordination and payment follow-ups where required.
- Ensure qualified communication with distributors, EPC contractors,



and end users.

Required Qualifications

- Bachelor’s degree in Business Administration, Engineering, or related field.
- 1-2 experience in customer service / inside sales / order management, preferably in industrial, instrumentation, valves, or fluid systems industry.
- Experience handling technical product orders or project-based business is preferred.
- Familiarity with SAP

Key Skills

- Strong customer communication and coordination skills
- Good order management and documentation discipline
- Ability to handle multiple RFQs and project orders simultaneously
- Strong follow-up and problem-solving ability

Preferred Industry Background

Experience in companies dealing with:

- Instrumentation valves and fittings
- Fluid systems
- Oil & gas / hydrogen / semiconductor / industrial process sectors

Pay: Up to ₹25,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Language :

- Hindi (required)

Location :

- Chennai, Tamil Nadu (Chennai) (required)

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai)

📌 Customer Service Representative (Chennai)
🏢 UCT Fluid Solution
📍 Chennai