Job Description: Team Lead Business Process

Position: Team Lead Business Process

Experience : 4 - 8 Years including 2 years team handling experience - Job Summary - Key Responsibilities

- Lead, mentor, and motivate a team to achieve operational and business objectives.
- Monitor daily operations, productivity, and quality metrics to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
- Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.
- Coordinate with cross-functional teams to resolve operational issues and ensure seamless process execution.
- Conduct regular performance reviews, coaching sessions, and training programs for team members.
- Prepare and present operational reports, dashboards, and performance metrics to management.
- Manage escalations and ensure timely resolution of customer or business issues.
- Ensure compliance with company policies, quality standards, and regulatory requirements.
- Support workforce planning, resource allocation, and capacity management.
- Drive employee engagement, team development, and a positive work workplace.

Required Qualifications

- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- 48 years of experience in business process operations, with at least 2 years in a team leadership role.
- Strong knowledge of business process management and operational excellence.




- Proven experience in people management, coaching, and performance management.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and reporting tools.
- Ability to manage multiple priorities in a fast-paced environment

Preferred Skills

- Experience with process improvement methodologies
- Experience in customer service, shared services, or business process environments.
- Familiarity with reporting and dashboard tools such as Power BI or Tableau.

Key Competencies

- Leadership and Team Management
- Process Improvement
- Operational Excellence
- Stakeholder Management
- Decision-Making
- Problem Solving
- Communication and Presentation
- Time Management
- Conflict Resolution
- Performance Management
- Success Metrics
- Achievement of operational KPIs and SLAs.
- Improved team productivity and quality performance.
- Successful implementation of process improvement initiatives.
- High employee engagement and retention.
- Positive customer and stakeholder satisfaction scores.

Interview Details

Date: 13th Jul till 24th Jul

**_

- No interviews on Saturday & Sunday_**

**_

- Time:_** 12:00 PM 1:30 PM

**_

- Dress Code:_** Formals Only

**_

- Location:_** 10th Floor, Towers D & E, Grand Canyon, ASF Insignia SEZ, Gwal Pahari, Gurgaon, Haryana - 122003

📌 Jul'26 : Backend Support : India Team Leader, Business Services (Gurugram)
🏢 WM
📍 Gurugram