Job Title : Customer Support Executive

Industry : Only Travel Background Preferred Experience : 1 + years Location : Gurugram Shift : UK Shift Working Days : 5.5 Days Transportation : Cab Facility Available

About the Role

Key Responsibilities

- Handle inbound and outbound customer queries related to flight bookings, cancellations, refunds, and travel assistance .
- Provide accurate information regarding airfares, policies, travel regulations, and airline guidelines .
- Resolve customer complaints and issues in a professional and timely manner .
- Coordinate with airlines, suppliers, and internal teams to ensure smooth travel experiences for customers.
- Manage booking amendments, schedule changes, and refund requests .
- Ensure high customer satisfaction and maintain service quality standards.




- Assist customers with post-booking support and travel-related queries .

Requirements :

- Minimum 1+ years of experience in Customer Support within the Travel Industry. :

- Solid knowledge of flight bookings, GDS systems (Amadeus / Galileo / Sabre) is preferred.

- Excellent verbal and written communication skills .

- Ability to handle customer escalations and complex travel queries. :

- Comfortable working in UK shift timings .

Preferred Skills

- Experience handling UK/US travel customers .
- Knowledge of airline policies, fare rules, and travel documentation .

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Agent (Gurugram)
🏢 Crystal Travel
📍 Gurugram