Role Overview : As a Food & Service Associate, you are the face of Kulture, on the floor. Your role is to deliver a seamless guest experience, combining efficient service, product knowledge, and warm hospitality.

Key Responsibilities :

1. Guest Experience

- Greet and seat guests with warmth and energy
- Take orders accurately and suggest menu items confidently
- Handle guest queries, feedback, and complaints professionally
- Ensure every table leaves with a positive experience

- Service Operations

- Serve food and beverages promptly and correctly
- Maintain cleanliness and hygiene of tables and service areas
- Coordinate with kitchen and coffee bar for smooth order flow
- Follow service standards and SOPs

- Product Knowledge

- Understand menu items (ingredients, taste profile, recommendations)
- Explain coffee, food, and beverage options clearly to guests
- Upsell relevant items naturally (combos, specials, add-ons)

- Team Coordination

- Work closely with kitchen, baristas, and fellow staff
- Support team during rush hours
- Ensure smooth shift handovers

- Daily Tasks

- Opening and closing duties




- Stock awareness (inform shortages)
- Maintain grooming and hygiene standards

Must Have :

- Prior experience in a cafe/ restaurant is mandatory
- Good communication skills (English + Bengali/Hindi preferred)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced workplace
- Flexible with late working hours (till 11 pm)

What You Get :

- Fixed Salary + Tips
- Service charge
- 1 day weekly off
- 6 sick leave (annually)
- 12 earned/ privileged leave (annually)
- Growth opportunities within Kulture
- Offer letter, payslips and experience letter
- Staff meals

Job Types : Full-time, Permanent

Pay: ₹13,000.00 - ₹19,000.00 per month

Benefits :

- Commuter assistance
- Food provided
- Paid sick time
- Paid time off

Application Question(s):

- Are you comfortable with 1 PM to 11 PM shift?
- Do you need accommodation?

Experience :

- Guest services: 1 year (required)

Language :

- English (required)

Work Location: In person

📌 Food and Service Associate (Kolkata)
🏢 Kulture Specialty Coffee E Bistro
📍 Kolkata