We’re Hiring: Customer Care Executive (CCE) - Emergency Response (102 Services) | Patna

Are you calm under pressure, a great communicator, and driven to make a real impact? Join our team in Patna as a Customer Care Executive (CCE) and play a critical role in saving lives by handling emergency (102) calls with precision and empathy.

Key Responsibilities : Answer emergency calls from the public and healthcare providers

- Assess urgency and dispatch appropriate services (ambulance/support)
- Accurately record patient details, location, and case information
- Stay calm and reassure callers during high-stress situations
- Maintain detailed documentation of all interactions

What We’re Looking For : Excellent verbal communication & active listening skills

- Ability to remain composed under pressure




- Quick decision-making and problem-solving mindset
- Basic computer proficiency & good typing speed in English
- Empathy and sensitivity in handling distressed callers
- Strong teamwork and coordination skills

Eligibility:

- Minimum qualification: 12th pass
- Freshers welcome!
- Prior experience in call centers or healthcare is a plus

Job Type : Full time | Permanent | Entry-Level

Location : Patna, Bihar

- If you’re looking for a meaningful career where every call matters, we’d love to hear from you.

Pay: From ₹10,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Patna)
🏢 Zenplus Private
📍 Patna