Key Responsibilities : 1. Patient Communication & Service Delivery

- Act as the first point of contact for patients, caregivers, and healthcare partners. :

- Provide accurate information related to services, appointments, insurance, and billing.

2. Query Resolution & Case Management

- Resolve patient and customer queries within defined TAT. :

- Ensure complete case ownership from initiation to closure. :

- Escalate complex cases to supervisors and concerned departments when required.

3. Coordination & Internal Communication

- Coordinate with doctors, nurses, billing, pharmacies, operations, and admin teams. :

- Ensure smooth inter-departmental communication for faster resolution. :

- Track case progresses and ensures timely closure

4. Patient Experience & Satisfaction

- Deliver compassionate, respectful, and patient-centric communication. :

- Build trust and positive patient experience through quality service. :

- Handle complaints with professionalism and empathy.

5. CRM & Data Management

- Maintain accurate records in CRM systems. :





- Update patient interactions, call logs, and service details. :

- Ensure confidentiality and data privacy compliance.

6. Follow-ups & Closure Management

- Ensure timely follow-ups with patients and internal teams. :

- Track pending cases and ensure closure within defined timelines. :

- Maintain closure reports and follow-up logs.

7. Compliance, Ethics & Quality Standards

- Adhere to healthcare compliance, ethical guidelines, and organizational policies. :

- Maintain patient confidentiality and data security standards. :

- Follow communication SOPs and quality protocols.

8. Performance & Productivity Management

- Meet daily/weekly/monthly productivity targets. :

- Maintain service quality standards and performance benchmarks. :

- Support team goals and departmental KPIs.

Pay: ₹350,000.00 - ₹400,000.00 per year

Perks :

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Anand Vihar)
🏢 The Pacific group
📍 Anand Vihar