Job Title: Process Associate - Operations Department (US Shift)

Company

- Dire Surveillance

Annual CTC: Based on past experience / Last CTC

Location: Mohali, India

Shift: US Shift (Flexible working hours to overlap with US time zones)

Job Summary: We are seeking a detail-oriented and proactive Process Associate to join our Operations

team. This role is responsible for monitoring and managing client sites using an AI

- based automated portal, ensuring smooth operations with zero client escalations. The

and a commitment to participating in continuous learning and training.

Key Responsibilities:

- Site Monitoring: Use AI-based automated portal to actively monitor client sites, ensuring smooth

operations and identifying potential issues before they arise.

- Client Follow-ups: Regularly communicate with clients to ensure their needs are met and to provide

updates on system performance. Maintain a qualified and responsive attitude

to client queries.

- Reporting: Generate accurate reports based on the monitoring data from the AI portal.

Ensure reports are delivered on time and meet quality standards.

- Focus on Automation: Ensure 100% focus on the automated monitoring system. Strive for zero

escalations by addressing issues proactively within the automated system.

- Training Participation: Participate in regular training sessions to stay updated with new technologies,

tools,



and processes related to system monitoring and client management.

- Process Adherence: Follow standard operating procedures (SOPs) and ensure compliance with

company policies while performing job responsibilities.

Qualifications & Requirements:

- Educational Qualification: Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced
- Technical Skills: Basic knowledge of computer operations and proficiency in Microsoft Office tools

(Excel, Word, etc.).

- Communication Skills: Strong verbal and written communication skills in English. Ability to

communicate clearly and professionally with clients.

- Experience:

- Key Traits: Attention to detail, proactive attitude, ability to multitask, and a focus on meeting

client needs without escalation.

- Work Shift: Must be available to work in the US shift, which require to align with US time

zones.

Benefits :

- Competitive salary and performance-based incentives.
- Training and development opportunities.
- Health and wellness benefits.
- Dynamic and inclusive work environment.

If you meet the above requirements and are eager to contribute to a growing and

US shift as required.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Sahibzada Ajit Singh Nagar)
🏢 Dire Surveillance
📍 Sahibzada Ajit Singh Nagar