Job Title: CRE (Customer Relationship Executive)

Location : Rajkot, Gujarat (On-site) Company : AgriBegri Trade Link Pvt. Ltd. Salary : ₹18,000 - ₹25,000 per month (Based on Experience & Interview Performance) Contact : (phone hidden)

About AgriBegri

Job Summary

We are looking for a proactive and customer-focused CRE (Customer Relationship Executive) to handle customer complaints, improve customer satisfaction, manage CRM activities, collect online reviews, and build long-term customer relationships.

Key Responsibilities

Complaint Management

- Handle all customer complaints.
- Resolve Short Quantity, Damaged, Wrong Product, Missing Product & Expired Product complaints.
- Coordinate with Warehouse, Dispatch & Courier teams.
- Arrange replacement/refund as per company policy.
- Update complaint status in CRM.
- Follow up until complaint closure.

Customer Experience

- Conduct customer satisfaction calls.
- Collect customer feedback.
- Handle feedback calls for high-value customers.
- Maintain strong customer relationships.

Review Management

- Collect Google Reviews.
- Collect Product Reviews.
- Collect Product Video Reviews.
- Collect Play Store Reviews.
- Collect Marketplace/Aggregator Reviews.
- Respond to Social Media customer queries.
- Encourage customers to share product photos/videos.

CRM Management

- Update customer details and complaint remarks.
- Update replacement/refund status.




- Maintain customer interaction history.
- Schedule follow-ups.
- Close CRM tickets.

Daily Follow-up

- Complaint follow-up.
- Replacement & Refund follow-up.
- Courier follow-up.
- Review follow-up.
- Escalate unresolved complaints.

Daily Reporting

- Complaints Received & Resolved.
- Pending Complaints.
- Google/Product/Video/Play Store Reviews.
- Customer Satisfaction Calls.
- CRM Updates.
- End-of-Day Report.

Daily KPIs

- 100% Complaint Follow-up.
- Improve Google Reviews.
- Improve Product Reviews.
- Improve Product Video Reviews.
- Improve Play Store Reviews.
- Resolve Social Media Queries Positively.
- 100% Customer Satisfaction Calls.
- 100% CRM Updates.
- Reduce Complaint Resolution TAT.
- Daily EOD Report Submission.

Requirements :

- Graduate (Any Stream).
- 1-3 Years of Experience (Customer Support/CRM Preferred).
- Good Communication Skills (Gujarati, Hindi & Basic English).
- MS Office & CRM Knowledge.
- Strong Problem-Solving & Customer Handling Skills.

Why Join AgriBegri?

- Work with one of India's leading Agri E-commerce companies.
- Career Growth Opportunities.
- Friendly & Supportive Work Setting.
- Performance-Based Growth.
- Opportunity to make a real impact on customer satisfaction.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Rajkot)
🏢 Agribegri Trade Link
📍 Rajkot