Location: Ayyanthole, Thrissur

Gender : Male staff preferred

Requirement : Located within 10km to Ayyanthole, Thrissur

Responsibilities :

- Handle inquiries, complaints, and concerns in a calm, empathetic, and professional manner.
- Coordinate with the Logistics Team:Work closely with the logistics team to ensure timely dispatch of orders.

Monitor and track shipments, providing customers with up-to-date information on their order status. Assist in resolving any shipping or delivery issues in coordination with the logistics team.

- Maintain detailed records of customer interactions, process customer accounts, and manage customer feedback.
- Work closely with other team members to ensure a seamless customer experience.

Required Skills and Qualities : Multilingual Skills :Must be fluent in Hindi and English. Knowledge of Tamil and Telugu is highly desirable.

Verbal Communication: Ability to speak clearly and empathetically with customers via phone or voice messages. Listening Skills : Must actively listen to understand customer issues and respond appropriately.

Basic understanding of CRM systems would be a plus.

Problem-Solving Abilities :Ability to identify, assess, and resolve customer issues promptly and effectively.

Mature and Calm Personality :Must remain composed under pressure and demonstrate empathy and patience with customers. Should display a positive attitude and a commitment to excellent customer service.





Teamwork :Ability to work well in a collaborative environment and coordinate with other departments as needed.

Understanding of Linen Trail's Products :Knowledge of Linen Trail's pure linen clothing line, or the ability to quickly learn the details, to accurately address customer inquiries.

Experience :Previous customer support or related experience preferred, but not mandatory.

Education :A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.

Qualifications :

- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced setting and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

Education :

- Higher Secondary(12th Pass) (required)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (required)
- English (required)

Work Location: In person

📌 Customer Care Executive (Thrissur)
🏢 Linen Trail, Kollara Enterprises Private
📍 Thrissur