Undergraduate with minimum 6 months Experience/Graduate Freshers
Key Responsibilities :
- Resolve customer queries efficiently and professionally
- Maintain a high level of customer satisfaction
- Escalate complex issues to the appropriate team when needed
- Maintain accurate records of customer interactions
- Follow company processes and quality standards
Requirements :
- Minimum 1 years of experience in customer support
- Fluent in spoken and written English
- Robust communication and interpersonal skills
- Ability to multitask and work under pressure
- Basic computer and CRM knowledge
Preferred Qualifications :
- Experience in international customer support
- Previous senior or team lead experience is a plus
Salary : Competitive (based on experience)
Benefits :
- Flexible working environment
- Growth and career advancement opportunities
- Supportive team culture